Offer summary

Qualifications:

Fluency in Italian (both written and spoken) and a good level of English proficiency., Previous experience in customer service or related roles is highly desirable., Strong communication skills with a customer-centric approach., Detail-oriented with excellent documentation skills. .

Key responsibilities:

Address customer inquiries through various channels, including phone, email, and chat, in Italian.

Assist customers with product information, account management, and troubleshooting.

Document customer interactions accurately in the CRM system for seamless follow-up.

Collaborate with teams to escalate and resolve complex issues efficiently.

Job description

Patrique Mercier Recruitment PT is pleased to announce an exciting opportunity for an Italian Speaking Customer Care Specialist to join our remote team based in Greece. If you are passionate about providing outstanding customer service and have a strong command of the Italian language, this role is designed for you. You'll be at the forefront of customer interactions, helping our Italian-speaking clients resolve their issues and enhance their overall experience.

Responsibilities

Address customer inquiries through various channels, including phone, email, and chat, in Italian.
Assist customers with product information, account management, and troubleshooting.
Ensure a positive customer experience through effective communication and problem resolution.
Document customer interactions accurately in the CRM system for seamless follow-up.
Collaborate with teams to escalate and resolve complex issues efficiently.
Gather feedback from customers and suggest improvements to enhance service quality.
Stay informed about product offerings and company policies to provide comprehensive support.

Requirements

Fluency in Italian (both written and spoken) and a good level of English proficiency.
Previous experience in customer service or related roles is highly desirable.
Strong communication skills with a customer-centric approach.
Ability to manage multiple tasks and work independently in a remote setting.
Detail-oriented with excellent documentation skills to maintain accurate records.
Familiarity with CRM systems and customer support tools is beneficial.
Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits