Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in technical support or customer service is preferred., Strong technical aptitude with the ability to simplify complex information., Outstanding problem-solving skills and commitment to customer satisfaction..

Key responsabilities:

Respond to technical support requests from German-speaking customers via phone, email, and chat.

Diagnose and troubleshoot customer issues, providing effective solutions.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with technical teams to escalate and resolve complex issues.

Job description

Patrique Mercier Recruitment PT is thrilled to offer an opportunity for a German speaking Technical Support Customer Representative to join our client's remote team in Greece. In this dynamic position, you will be responsible for providing exceptional support to German-speaking customers, addressing their technical inquiries and resolving issues related to a variety of products and services. Your expertise in clear communication and problem-solving will be essential in ensuring a positive customer experience. If you are passionate about technology and customer service, we encourage you to apply!

Responsibilities

Respond to technical support requests from German-speaking customers through phone, email, and chat in a professional and timely manner.
Diagnose and troubleshoot customer issues, delivering effective solutions to improve user experience.
Maintain accurate records of all customer interactions and resolutions in the CRM system.
Collaborate with technical teams to escalate and resolve complex issues as needed.
Provide product knowledge, user guidance, and best practices to enhance customer satisfaction.
Assist in creating and updating support documentation and FAQs to facilitate customer access to information.
Engage in ongoing training to stay updated on product features and advancements.

Requirements

Fluency in German and English, both written and spoken, with excellent communication skills.
Previous experience in technical support, customer service, or a similar role is preferred.
Strong technical aptitude and the ability to simplify complex information for customers.
Outstanding problem-solving skills and a commitment to customer satisfaction.
Ability to work independently and thrive in a remote working environment.
Familiarity with CRM tools and basic troubleshooting techniques is a plus.
Availability to work flexible hours, including possible evenings and weekends, as required.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.