Offer summary

Qualifications:

Fluency in German and proficiency in English, both written and verbal., Prior customer service experience, preferably in technical support or product-related fields., Excellent communication and interpersonal skills with a customer-centric approach., Strong analytical and problem-solving skills to address customer needs effectively..

Key responsabilities:

Provide outstanding customer support to German-speaking clients via telephone, email, and chat regarding air conditioning products and services.

Address customer inquiries, concerns, and technical questions professionally and efficiently.

Assist customers with product selection, order processing, and troubleshooting issues they may encounter.

Collaborate with the technical team to resolve complex customer issues and share customer feedback for service enhancements.

Job description

Patrique Mercier Recruitment PT is pleased to announce an opening for a German-speaking Customer Support Service representative for a renowned world leader in air conditioning solutions. This position is ideal for individuals committed to delivering exceptional service and support to international clientele within a dynamic and thriving industry.

Responsibilities

Provide outstanding customer support to German-speaking clients via telephone, email, and chat regarding air conditioning products and services.
Address customer inquiries, concerns, and technical questions professionally and efficiently.
Assist customers with product selection, order processing, and troubleshooting issues they may encounter.
Maintain thorough documentation of customer interactions in the CRM system to enhance service quality and assist in continuous improvement efforts.
Collaborate with the technical team to resolve complex customer issues and share customer feedback for service enhancements.
Stay abreast of product knowledge, market trends, and competitor analysis to provide informed and accurate information to customers.
Promote customer loyalty through exceptional service and proactive communication.

Requirements

Fluency in German and proficiency in English, both written and verbal.
Prior customer service experience, preferably in technical support or product-related fields.
Excellent communication and interpersonal skills with a customer-centric approach.
Strong analytical and problem-solving skills to address customer needs effectively.
Familiarity with CRM systems and support ticketing tools is a plus.
Ability to work independently as well as in a team environment.
Interest in air conditioning products and commitment to providing high-quality customer assistance.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.