Offer summary

Qualifications:

Fluency in German and English; additional languages are a plus., Experience in customer service, preferably in tech or entertainment., Strong problem-solving and communication skills., Detail-oriented with a passion for online streaming services..

Key responsabilities:

Provide exceptional customer support to German-speaking users.

Assist with account management and troubleshooting issues.

Guide users in discovering new content and features.

Document customer interactions for service improvement.

Job description

Join Patrique Mercier Recruitment PT as a German Speaking Customer Consultant for an innovative Online Streaming Service! This remote position in Greece offers a unique opportunity to support and engage with German-speaking customers, helping them navigate and enjoy our extensive streaming platform. As part of our team, you will assist with inquiries, resolve challenges, and ensure a seamless user experience for our clients. If you are tech-savvy, enthusiastic about entertainment, and possess great customer service skills, we would love to have you on board!

Responsibilities

Provide exceptional customer support to German-speaking users of the streaming service.
Assist customers with account management, subscription inquiries, and troubleshooting issues.
Guide users in discovering new content and features available on the platform.
Resolve customers’ issues efficiently while maintaining a positive and friendly demeanor.
Stay updated on platform features and industry trends to provide informed assistance.
Document customer interactions and feedback for continuous service improvement.
Collaborate with the team to enhance user satisfaction and overall service quality.

Requirements

Fluency in German and English is essential; additional language skills are a bonus.
Experience in customer service or support, preferably in the tech or entertainment sector.
Strong problem-solving skills and a customer-first approach.
Excellent communication and interpersonal skills.
Detail-oriented with solid organizational capabilities.
A passion for online streaming services and modern entertainment.
Ability to work independently and effectively in a remote environment.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.