Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and English., Strong communication and customer service skills., Ability to thrive in a fast-paced environment with excellent problem-solving abilities., Prior experience in customer service or a related field is preferred..

Key responsabilities:

Provide comprehensive customer support to Nordic clients via phone, email, and chat.

Respond promptly to customer inquiries and complaints to ensure satisfaction.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with team members to enhance the overall customer experience.

Job description

Patrique Mercier Recruitment JP is excited to announce an exceptional opportunity for Nordic-speaking customer service representatives to join our team in the vibrant city of Athens, Greece! As a representative, you will play a key role in delivering high-quality support to clients from Norway, Sweden, Denmark, and Finland. This position allows you to immerse yourself in a rich cultural experience while providing top-notch customer care. If you're passionate about helping others and eager to contribute to a dynamic workforce, we encourage you to apply!

Responsibilities

Provide comprehensive customer support to Nordic clients across various channels, including phone, email, and chat.
Respond promptly to customer inquiries and complaints, ensuring a high level of satisfaction.
Develop a thorough understanding of our company’s products and services to assist customers effectively.
Maintain accurate records of customer interactions and feedback in the CRM system.
Work collaboratively with team members to foster a supportive and engaging team environment.
Participate in training programs to enhance customer service skills and product knowledge.
Propose improvements to service processes to enhance the overall customer experience.

Requirements

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) as well as English.
Strong communication and customer service skills.
Ability to thrive in a fast-paced environment while managing multiple tasks.
Excellent problem-solving abilities and attention to detail.
Prior experience in customer service or a related field is preferred.
Familiarity with CRM systems and customer support tools.
Enthusiastic attitude and willingness to embrace new cultural experiences and challenges.

Benefits