Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Strong communication skills focused on customer service., Previous experience in customer service, preferably in banking or financial services., Ability to remain calm and professional in high-pressure situations..

Key responsabilities:

Provide exceptional customer service to Italian-speaking clients via phone, email, and chat.

Assist customers with banking inquiries and account management.

Resolve customer complaints swiftly to ensure satisfaction.

Document customer interactions accurately in the CRM system.

Job description

Patrique Mercier Recruitment JP is excited to invite applications for the role of Italian Speaking Customer Service Agent with a prestigious banking company in Athens, Greece. In this role, you will provide top-notch assistance to Italian-speaking customers, addressing their inquiries and ensuring a seamless banking experience. You will have the opportunity to engage with clients, resolve issues, and contribute to maintaining high customer satisfaction levels. If you are fluent in Italian and looking to take your customer service career to the next level in a vibrant city, we want to hear from you!

Responsibilities

Provide exceptional customer service to Italian-speaking clients via phone, email, and chat.
Assist customers with banking inquiries, account management, and transaction-related questions.
Resolve customer complaints swiftly and effectively to ensure satisfaction.
Maintain up-to-date knowledge of bank products and services to inform and assist clients adequately.
Accurately document customer interactions in the CRM system for clarity and future reference.
Work collaboratively with team members to drive improvements in service delivery.
Participate in training sessions to develop and refine your skills continuously.

Requirements

Fluency in Italian and English, both written and spoken.
Strong communication skills with a focus on delivering excellent customer service.
Previous experience in customer service, ideally within a banking or financial services environment.
Ability to remain calm and professional in high-pressure situations.
Proactive approach towards problem-solving and client interactions.
Willingness to learn and adapt to new processes and tools.
Enthusiastic about providing support and assistance to clients.

Benefits