Offer summary

Qualifications:

Fluency in German and English with strong communication skills., Genuine interest in the aviation sector and dedication to customer service excellence., Excellent problem-solving skills and attention to detail., Previous experience in customer support or the aviation industry is an advantage..

Key responsabilities:

Deliver top-notch customer support to German-speaking clients via phone, email, and chat.

Assist customers with inquiries related to flight bookings and travel advice.

Quickly identify and resolve customer issues while documenting interactions in the CRM system.

Work closely with other teams to escalate and resolve complex inquiries.

Job description

Join Patrique Mercier Recruitment JP as a German Speaking Aviation Customer Support Agent and embark on an exciting journey to Greece!

This role is perfect for individuals who are passionate about aviation and customer service. In this position, you will support our German-speaking clients, assisting them with their inquiries and providing solutions that ensure a smooth travel experience. Your role will be vital in maintaining high standards of customer satisfaction. If you’re ready for a new adventure in a vibrant location, this opportunity is for you!

Key Responsibilities

Deliver top-notch customer support to German-speaking clients via various communication channels, including phone, email, and chat.
Assist customers with inquiries related to flight bookings, modifications, and general travel advice.
Quickly identify and resolve customer issues, ensuring a seamless and friendly interaction.
Carefully document customer interactions in the CRM system to maintain accurate records.
Work closely with other teams to escalate and resolve complex inquiries as needed.
Stay informed about aviation policies and travel regulations to provide reliable information.
Engage in team collaboration to enhance service delivery and customer experience.

Requirements

Fluency in German and English, with strong communication skills both written and verbal.
Genuine interest in the aviation sector and dedication to customer service excellence.
Excellent problem-solving skills and a keen attention to detail.
Previous experience in customer support or the aviation industry is an advantage.
Ability to thrive in a fast-paced, dynamic work environment.
Proactive approach with a strong customer-first mindset.
Willingness to relocate and live in Greece.

Benefits