Offer summary

Qualifications:

Bachelor’s degree or equivalent industry experience., 3+ years of experience working with data., 3+ years in a SaaS client service or product support environment., Strong communication skills, both written and verbal. .

Key responsabilities:

Submit reports on behalf of clients based on contract terms.

Support implementation of Managed Services customers.

Troubleshoot issues and answer client questions directly.

Maintain accurate records of work performed and respond to client requests.

Job description

Points North, the leading software company in the compliance and reporting space, is seeking a highly skilled and detail oriented Managed Services Specialist to join this fast-growing area of our business. This position will be assigned clients to support during the Managed Services lifecycle journey. This role can be remote from anywhere in the United States, with expected quarterly travel to our Headquarters.

Key Responsibilities

Submit reports on behalf of clients based upon contract terms.
Supports implementation of Managed Services customers.
Troubleshoot issues to resolution and directly answer client questions.
Maintain accurate and up-to-date records of work performed.
Perform independent work within Points North applications on behalf of clients at their request.
Respond to client requests via all communication channels including phone and email.
Capture and maintain all support requests, interactions, and communications.
Research and source prevailing wage rates on behalf of clients.
Creates and maintains client-specific process documentation.

Education and Experience

Bachelor’s degree or equivalent industry experience.
3+ years previous experience working with data.
3+ years previous experience in a SaaS client service or product support environment.

Required Skills

Strong communication skills, written and verbal, specifically with explaining technical terms in a way that non-technical individuals can understand.
Independent problem solving and troubleshooting skills.
Excellent organizational skills.
Very attentive to detail.
Ability to understand and resolve technical issues related to our software offerings.
Experience communicating and resolving difficult client issues.
Proficiency working with Microsoft Office products.

Preferred Skills

Knowledge of resolving issues with software systems
Experience with payroll and benefit data
Prior payroll or prevailing wage experience

At Points North, we believe that taking care of our team is the foundation of our success. That’s why we’ve created a benefits package designed to support you both personally and professionally. We offer comprehensive medical, dental, and vision plans with 70% of employee premiums paid, to keep you and your family healthy. Our retirement savings plan, with employer matching contributions, allows you to plan for the future. Our time away programs include PTO, paid holidays, and volunteer time off so that you can take time to recharge and give back to what matters to you. Points North believes in investing in our people for the future, growth opportunities and professional development are encouraged and supported. Base compensation for this role is $60,000-70,000 annually with additional annual bonus eligibility.

At Points North, you’ll find a dynamic and growth-oriented workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!

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