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Operations Manager

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

5+ years of experience in operations management, preferably in the BPO industry., Bachelor's degree in Business Administration or related field; MBA preferred., Strong leadership and management skills with excellent communication abilities., Proven track record in driving operational efficiency and process improvement..

Key responsabilities:

  • Manage and oversee day-to-day operations to ensure efficient service delivery.
  • Identify areas for process improvement and develop strategies to optimize operations.
  • Set and track performance metrics and KPIs to drive continuous improvement.
  • Provide leadership and guidance to the operations team and resolve operational issues.

NeoWork logo
NeoWork Information Technology & Services Scaleup https://neowork.com/
51 - 200 Employees
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Job description

NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement.

As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met.

We are looking for an individual who has a strong background in operations management, excellent leadership and communication skills, and a deep understanding of the BPO industry. The ideal candidate is a strategic thinker, a problem-solver, and is passionate about delivering results.

Responsibilities
  • Manage and oversee day-to-day operations to ensure efficient service delivery
  • Identify areas for process improvement and develop strategies to optimize operations
  • Set and track performance metrics and KPIs to drive continuous improvement
  • Collaborate with internal teams to streamline and improve cross-functional processes
  • Develop and implement operational policies and procedures
  • Provide leadership and guidance to the operations team
  • Resolve operational issues and conflicts
  • Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

Requirements

  • 5+ years of experience in operations management, preferably in the BPO industry
  • Bachelor's degree in Business Administration or related field; MBA preferred
  • Strong leadership and management skills
  • Excellent verbal and written communication skills
  • Proven track record in driving operational efficiency and process improvement
  • Ability to analyze data and make data-driven decisions
  • Strong problem-solving and decision-making skills
  • Ability to work well under pressure and meet tight deadlines
  • Knowledge of best practices in the BPO industry
  • Owned computer or laptop and stable internet connectivity.
  • Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Collaboration
  • Communication

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