Independent Practice Account Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Clarus is an animal health tech company led by a group of passionate industry veterans with deep experience in the vet services & technology space. We are dedicated to revolutionizing the pet industry through innovative, connected solutions that ensure patients and practices thrive.

Job Summary: 

Clarus is seeking an Independent Practice Account Manager who will play a crucial role in acquiring, onboarding, and engaging independent veterinary practices. You will work closely with MGA and partner field sales teams to drive lead conversions, manage sales funnels, and support practice onboarding. As we scale, you will also contribute to enablement resources, CRM optimization, and customer service processes to ensure seamless practice adoption.

This role requires a motivated, goal-driven individual who is comfortable balancing sales, implementation, and ongoing customer success in a fast-scaling environment.

Job Location: Remote   

Main Responsibilities:   

• Support MGA and partner field teams to drive independent practice acquisition, lead conversion, and onboarding.

• Conduct product demos and assist in closing deals by articulating value propositions and overcoming objections.

• Own implementation and onboarding for new independent practices, ensuring smooth integration with minimal friction.

• Support data integrations by coordinating the correct internal teams.

• Monitor and manage customer service tickets, ensuring timely resolution, escalation, and follow-up.

• Develop and iterate on customer engagement playbooks, automation strategies, and enablement resources.

• Utilize CRM (Microsoft Dynamics) to track leads, sales funnel progress, and customer engagement metrics.

• Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows.

Basic Qualifications:   

• Veterinary insurance industry experience and understanding of independent veterinary practice operations.

• Sales-driven mindset with experience supporting lead generation and conversion.

• Proven ability to manage onboarding and implementation at scale.

• Strong organizational skills to track and coordinate high-volume customer interactions.

• CRM (Microsoft Dynamics preferred) and performance tracking experience.

• Experience developing or refining sales/CS enablement resources and automation strategies.

• Ability to manage customer service needs and proactively improve processes based on customer feedback.

• Associate's degree or relevant work experience.

• Minimum of 5 years of sales, account management or customer success experience, and/or relevant work experience

Other: 

• 25% travel required

• Must have valid driver’s license from state of residency

• Must have and maintain vehicle, Insurance on transportation used for travel.

#li-Remote 

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)