Account Executive

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

The Opportunity

As an Account Executive, you will bring a solution-oriented approach to selling, helping prospects understand how our products will address their unique business needs. Our sales team is hands-on, and you will facilitate every stage in the sales cycle, from leading initial discovery calls, to demonstrating our solution, and positioning pricing recommendations. Our market is evolving, and so is our go-to-market strategy.

For this role, we’re not looking for someone to run an established playbook. We’re looking for someone who brings a wealth of curiosity, resourcefulness and creativity to help build one.

Your responsibilities

• Actively manage a large pipeline of opportunities with an ability to drive multiple deals forward simultaneously.

• Lead an effective discovery to uncover underlying pain points and goals for prospective customers.

• Deliver a value-packed product demonstration. We don’t rely on Sales Engineers, and expect our Account Executives to develop deep product knowledge to showcase how our platform drives business impact for customers. 

• Manage your time efficiently, and demonstrate an ability to close deals quickly while maintaining a thorough process for your best opportunities. 

• Guide potential customers through the evaluation process, addressing objections, assessing the competitive landscape and helping them make an informed decision.

• Contribute to sales strategies by providing insights and feedback on messaging, positioning, and competitive differentiation.

• Maintain up-to-date pipeline in Salesforce and accurately forecast expected revenue.

• Maintain a consultative, customer-first approach that aligns with Help Scout’s mission and values.
  

About you

• You are in sales because you are self-motivated and driven to succeed. You love winning and helping your customers achieve their goals.

• You are naturally curious and have a history of learning new things quickly. 

• You have a track record of exceeding sales quota.

• You are a top performer in a SaaS sales role with 3+ years of experience closing new logos.

• You have experience in managing an inbound a pipeline, but have proven to be an effective hunter for finding new opportunities.

• You can quickly become a product expert and guide customers through a world-class demo and trial experience.

• You have experience selling into various industries within the SMB landscape.

• You have a proven ability to close deals within 30 days.

• Above all, you’re a team-player, bringing a collaborative mindset and are eager to find new ways to succeed.
  

About the Process

1. Recruiter Screen - You'll meet with Mary on the Recruiting team to chat through your experience, compensation, and role alignment.

2. Value add - You'll meet with Dillon, Director of Sales, to talk more about the role and your experience in more detail.

3. Technical Screen - You'll meet with two members of the team to dive deeper into your sales experience.

4. Project - We’ll give you a take-home project (we’ll pay for your time), then you’ll share it back to the team.

5. Final Chat -you’ll chat with another 1-2 people on the team, who will vary depending on what else we’d like to learn about you.

6. References - we’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible. 

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The base salary range for this role is $90,000 - $100,000. (The OTE range is $128,000 - $154,000)

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines: 

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. 

For our Sales, Product Management, Product Design, and Engineering roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

A note on the use of AI in our interview process

While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.

On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

To learn more about who we are, visit the About page.