Offer summary

Qualifications:

Bachelor’s degree in business, finance, or a related field., 2+ years of experience in mortgage servicing, loan post-closing, or default servicing., Strong client service skills and professional communication abilities., Attention to detail with the ability to multitask under pressure..

Key responsabilities:

Act as the Single Point of Contact (SPOC) for Homeowners in default status.

Conduct outbound calls, respond to emails, and manage inbound calls regarding default events.

Review property status reports and perform due diligence on default events.

Collaborate with the Legal team on adverse events and ensure compliance with guidelines.

Job description

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

We are seeking dedicated, detail-oriented team members with a passion for supporting homeowners and experience with default servicing. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Default Servicing Specialists ensure the investment portfolio is monitored properly for default events and that all default events are executed with timeliness, expert accuracy, and precision.

What you’ll do:

Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status.
Place outbound calls to Homeowners, send and respond to emails, and take inbound calls.
Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, foreclosure, bankruptcy, etc.
Complete initial due diligence on events of default including ordering property reports, researching county websites, research in Pacer, etc.
Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
Review all incoming Legal documents and upload them to system of record.
Accurately enter data and maintain electronic files within the system of record.
Complete all default tasks assigned within set timeframes.
Comply with all state and federal guidelines.
Partner with Legal team on adverse events when necessary.

What you'll bring:

2+ years of experience with mortgage servicing, loan post-closing, or default servicing.
Experience reading mortgage and/or default documents (i.e. mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles).
Relentless attention to detail with a high degree of accuracy.
Ability to multitask and work under pressure within a deadline-oriented environment.
Comfort working independently as well as in a team environment, with a desire to take ownership of work.
Strong client service skills, and an ability to communicate professionally with others.
Bachelor’s degree, ideally in business, finance or a related field.

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.

Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

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