Offer summary

Qualifications:

2.5+ years of commercial experience in Machine Learning, particularly in NLP., Fluency in English or Ukrainian at C1-C2 level., Proficiency in Deep Learning frameworks such as PyTorch and TensorFlow., Solid experience with Python, OOP, and REST APIs. .

Key responsabilities:

Improve and maintain current solutions for support automation.

Develop new features after familiarizing with the architecture.

Discuss project strategy and brainstorm with the team.

Utilize NLP tools and libraries for various machine learning tasks.

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • More than 14+ years of experience • Over 1200 professionals on a team from all over the world • Over 60 operational languages • PCI/DSS L1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • Reception desk services • System setup and Integration • Back-office services (data entry, content moderation & enrichment) • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

Job description

Are you a Data Scientist who thrives on challenge? Here, you'll have the opportunity to transform complex problems into elegant AI solutions and engineer features that elicit a resounding "Wow!" from the world.

Together we will:

Improve and maintain current solutions for support automation;
Develop new features after being fully familiar with the architecture;
Discuss the project strategy, brainstorm with the team.

What you will need:

2.5+ years of commercial experience in Machine Learning (including NLP);
Fluency in written and spoken English or Ukrainian (C1-C2);
Experience working with transforming models (usage, re-training, fine tuning);
Experience with Deep Learning frameworks: Pytorch, Tensorflow;
Solid experience with Python, OOP, Rest API (Flask, Celery);
Good knowledge of NLP tools and libraries: NLTK, Spacy, scikit-learn, GenSim;
Experience with Seq2Seq models;
Experience with Docker and Docker-compose for effective containerization and deployment strategies;
Deep understanding of theoretical concepts Language modeling, Named Entity Recognition, text classification, clustering, topic modeling, embedding, ML metrics.