Offer summary

Qualifications:

3-5 years of experience in a similar role, High attention to detail and strong problem-solving skills, Excellent communication skills with a customer-focused attitude, Proficiency in loan servicing and document quality assurance..

Key responsabilities:

Sending Hello Packs to clients and analyzing loan application documents

Liaising with lenders, clients, and conveyancers to ensure smooth settlements

Submitting loan applications and reviewing them to meet lender requirements

Providing administrative support and adhering to Loan Market policies.

Job description

This is an exciting opportunity to join a dynamic, fast-paced work environment that values flexibility and fosters a positive, collaborative culture. Here, you'll thrive in a supportive team setting while having the autonomy to grow and make a meaningful impact.

Company Profile:

Our client is one of Australia's largest retail Mortgage Broker groups, providing home loan solutions to thousands of Australia's every year. They're proud to be part of many Australians' lives as they work towards the true Australian dream "to own your own home". They provide the highest level of quality service and industry-leading results. The business has a great family culture, an extensive client and referrer network and is growing at a significant rate.

They operate on an award-willing market-leading technology platform and leverage the use of modern technology to drive business efficiencies and the client experience. This business requires a start-up mindset, so you will be encouraged to learn, adapt, problem solve and roll up your sleeves to get the job done!

Duties and Responsibilities:

Sending off Hello Packs to clients
Analyzing loan application documents and packaging the loan for clients
Understanding the lender policy attached to the product chosen for the client
Liaising with lenders, clients and conveyancers to ensure that settlements occur smoothly
Submitting loan applications through AOL
Reviewing and where necessary adjusting the loan submission to ensure the application meets lender requirements
Ensuring that loan submission quality is at the highest possible standards
Providing administrative support as and where required
Following Loan Market policies regulated by ASIC
Most scenarios will be related to residential financing, but you will also gain significant exposure to complex clients and commercials.

Requirements

Ideally have 3 - 5 year’s experience in a similar role
High attention to detail
Speedy delivery and professional client interaction
Ability to prioritise well and manage your daily schedule to ensure deadlines are met
Demonstrate consistent standards and the highest level of technical proficiency
Demonstrate a strong customer focus with a positive, can-do attitude
Proactive and self-motivated
Excellent communication skills and dedication to setting realistic client expectations
Ability to complete loan servicing, identify liabilities, and ensure high quality of all documents
Strong problem-solving skills

Advantageous: