Offer summary

Qualifications:

Fluency in French and English is essential., Experience in customer service and sales, preferably in e-commerce., Strong communication skills across various platforms including phone, email, and chat., Ability to turn customer inquiries into sales opportunities..

Key responsabilities:

Provide exceptional customer support via email, phone, and LiveChat.

Guide customers through the shopping process to enhance their experience.

Resolve customer issues effectively while maintaining a positive relationship.

Collaborate with the logistics team to ensure timely delivery and follow up on inquiries.

Founded in 2017 as a small online store, over the years, ennovationHUB evolved into a team of 40+ passionate furniture enthusiasts. Today, ennnovationHUB is building leading brands in the furniture industry in 3 major markets: United States, United Kingdom and Europe. From design and marketing, to logistics and warehousing, our talented team is always researching and developing fully custom in-house solutions in order to provide our customers with the best shopping experience. Headquartered in the beautiful city of Belgrade, ennovationHUB today also expanded its operations in the cities of Zhongshan, Dublin, Ipswich and Los Angeles. ennovationHUB is built around the idea that everybody should have an equal opportunity for career growth and development. To that end, we encourage people of all backgrounds and skill levels to apply for open positions.

Job description

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company on the lookout for an experienced Customer Service Agent with knowledge of French and English to join our talented Customer Service Team working remotely from Tunisia - to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

Conduct stellar communication with the customers via email, telephone, or LiveChat;
Turn a conversation into a positive experience and support customers in the buying process (LiveChat, Email or Phone);
Ensure a smoother shopping experience for customers by guiding them through the shopping process through Live chat;
Handle and timely respond to customer inquiries;
Boost the client satisfaction and our brand’s Trustpilot rating;
Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;
Work closely with the logistics team to ensure timely delivery to our customers;
Assist in tracking shipped parcels and notify customers on request;
Follow up on inquiries and delayed payments;
Report any found issues to your supervisor or the relevant department.

Required profile