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French and English Speaking Customer Service and Sales Representative (Tunisia) | Remote

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Fluency in French and English is essential., Experience in customer service and sales, preferably in e-commerce., Strong communication skills across various platforms including phone, email, and chat., Ability to turn customer inquiries into sales opportunities..

Key responsabilities:

  • Provide exceptional customer support via email, phone, and LiveChat.
  • Guide customers through the shopping process to enhance their experience.
  • Resolve customer issues effectively while maintaining a positive relationship.
  • Collaborate with the logistics team to ensure timely delivery and follow up on inquiries.

ennovationHUB logo
ennovationHUB Startup https://ennovationhub.com/
11 - 50 Employees
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Job description

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?


We are a dynamic e-commerce company on the lookout for an experienced Customer Service Agent with knowledge of French and English to join our talented Customer Service Team working remotely from Tunisia - to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.


What you will do daily:

  • Conduct stellar communication with the customers via email, telephone, or LiveChat;

  • Turn a conversation into a positive experience and support customers in the buying process (LiveChat, Email or Phone);

  • Ensure a smoother shopping experience for customers by guiding them through the shopping process through Live chat;

  • Handle and timely respond to customer inquiries;

  • Boost the client satisfaction and our brand’s Trustpilot rating;

  • Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;

  • Work closely with the logistics team to ensure timely delivery to our customers;

  • Assist in tracking shipped parcels and notify customers on request;

  • Follow up on inquiries and delayed payments;

  • Report any found issues to your supervisor or the relevant department.

Required profile

Experience

Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Compassion
  • Technical Acumen
  • Teamwork

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