Offer summary

Qualifications:

6+ months of experience in customer service or healthcare support roles., Tech-savvy with proficiency in phone systems and Google Suite., Strong communication skills with a focus on empathy and clarity., Ability to work independently and manage time effectively in a remote setting..

Key responsabilities:

Provide compassionate customer service through various communication channels.

Conduct health insurance eligibility checks for members.

Schedule and confirm appointments accurately and efficiently.

Engage proactively with members to address their concerns and document feedback.

Job description

About Belle

Belle is a fast-growing engagement company revolutionizing home healthcare – and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend.

Belle’s solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or “Belle Technicians,” who continuously assess a member’s health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes.

Our mission is simple yet profound: Bring Joy to Healthcare. If you’re passionate about improving healthcare for polychronic seniors and making a real impact, we’d love for you to join us!

About this Role

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service. You will assist seniors with health insurance eligibility checks, scheduling, and general inquiries while creating a warm and engaging experience.

This role is more than just answering calls—it’s about building trust, showing empathy, and making every interaction meaningful.
This is a remote position.

Key Responsibilities

Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
Run health insurance checks to determine member eligibility and potential cost share.
Schedule and confirm appointments, ensuring accuracy and efficiency.
Provide clear and friendly communication, making sure members feel heard and valued.
Proactively engage with members, addressing concerns with professionalism and care.
Document interactions and feedback to support continuous improvement.
Adapt to change and embrace opportunities to improve processes and service delivery.

Experience, Skills, & Personality

Experience: 6+ months in customer service, call centers, healthcare support, or similar roles.
Tech-Savvy: Comfortable using phone systems, Google Suite, Slack, and customer management platforms.
Strong Communicator: Clear, patient, and empathetic speaking skills.
Independent & Reliable: Ability to take ownership of tasks and manage time effectively in a remote environment.
Compassion & Enthusiasm: A warm personality that fosters trust and builds relationships.
Adaptability: Open to change and committed to continuous learning.
Healthcare or Senior Care Experience (Preferred): Experience working with seniors or in a healthcare-related role is a plus.

Schedule & Work Environment

Full-time, remote position with an 8-hour shift between 7 AM – 6 PM CST (schedule TBD).
One-week paid training during standard business hours (8 AM – 4 PM CST).
Reliable, land-based, high-speed internet connection (e.g., fiber, cable, DSL) and a quiet, private workspace required.

Benefits

Competitive compensation.
Health, dental and vision benefits.
401K.
Paid time off, sick, paid holidays.
Remote, flexible work schedule.

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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