Offer summary

Qualifications:

Experience with digital tools like Zendesk, Asana, Kajabi, Slack, and Google Workspace is preferred., Strong customer service skills and experience in a virtual setting., Excellent verbal and written communication skills are essential., Ability to manage multiple tasks simultaneously in a fast-paced environment..

Key responsabilities:

Handle customer inquiries and issues related to orders, ensuring smooth resolutions.

Distribute incoming emails to appropriate team members based on their expertise.

Educate customers on products and services, guiding them to make informed purchasing decisions.

Monitor and respond to comments and questions on social media platforms.

Job description

This is a remote position.

Virtual Rockstar is seeking an Executive Assistant/ Customer Service Representative who is passionate about providing exceptional customer support and contributing to the smooth operation of our client’s health and wellness business. You’ll be an integral part of the team, managing customer inquiries, supporting team communications, and assisting with various customer service-related tasks. This position requires strong organizational skills, a proactive approach, and experience with digital tools like Zendesk, Asana, Kajabi, Slack, and Google Workspace.

If you are passionate about health and wellness, possess a customer-first mindset, and want to contribute to a dynamic and growing business, we would love to hear from you!

About our client:

Our client thrives on collaboration, mutual respect, and the relentless pursuit of excellence. By focusing on system optimization, fostering innovation, and embracing creativity, they remain agile, responsive to market needs, and committed to maximizing both income and impact.

Mission Statement:

"We thrive on collaboration, driven by mutual respect and appreciation, and are unwavering in our pursuit of excellence. We are committed to fostering innovation, embracing creativity, and delivering excellence in everything we do."

Core Values:

Collaborative: A lean, mighty team fueled by respect, compassion, and empathy.
Optimizing: Organized, systematic, strategic, and goal-oriented.
Nimble & Market-Responsive: Leading with innovation, growth, and creativity.
Excellence: Taking pride in our work and standing behind the products we put out.
Integrity: Upholding a strong internal culture and transparent practices.
Over-delivery: Always going the extra mile to exceed expectations.
Celebration: Recognizing and celebrating each other’s contributions and wins.

Responsibilities:

Customer Inquiries & Issues: Handle customer questions and issues related to orders, ensuring a smooth resolution.
Email Assignment & Distribution: Distribute incoming emails to appropriate team members based on their expertise.
Product Sales & Education: Educate customers on products and services, guiding them to make informed purchasing decisions.
Social Media Management: Monitor and respond to comments, questions, and direct messages on all social media platforms.
Webinar Support: Assist in supporting live webinars (once or twice a year).
Facebook Group Support: Provide assistance within the company's Facebook group, ensuring a positive community environment.
Gather Testimonials: Collect customer testimonials through emails, social media, and any positive feedback, following SOP guidelines.
Tech Support: Offer technical support for programs and digital tools used by the team and customers.
Shopify Reviews: Monitor Shopify reviews for customer questions and respond as necessary.
Customer Service Affiliate Links: Use customer service affiliate links when recommending any products.
Voicemail Follow-up: Call back individuals who leave voicemails to ensure timely communication.
Social Media Engagement: Respond promptly to all inquiries, feedback, and questions via social media.
Zendesk Management: Manage all emails and phone messages using Zendesk, ensuring no inquiries are overlooked.

Requirements

Experience with Zendesk, Asana, Kajabi, Slack, and Google Workspace is preferred.
Strong customer service skills and experience in a virtual setting.
Excellent verbal and written communication skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
High level of attention to detail and a proactive attitude.
Self-motivated and able to work independently with minimal supervision.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.