Offer summary

Qualifications:

Basic understanding of digital marketing concepts and terminology., Proficiency in using various software tools and a willingness to learn new systems., Strong organizational skills and attention to detail., Ability to work independently in a remote environment..

Key responsabilities:

Manage and prioritize incoming client communications and inquiries.

Input client revision requests into the company's ticketing system.

Prepare and send comprehensive reports to clients according to company standards.

Assist in maintaining an up-to-date CRM system and support project management tasks.

Job description

This is a remote position.

Role Name: Digital Marketing Administrative Assistant

Schedule: 40 hours per week, 9am to 6pm M-F Edmonton, Alberta time

Client Timezone: Mountain Time

Client Overview

Join a cutting-edge, full-service digital marketing agency that’s revolutionizing the industry with its innovative approach to technology and efficiency. This dynamic company offers comprehensive marketing services, including full marketing plans, digital strategies, branding, content creation, website development, and Google Ads management. With a globally distributed team and a strong emphasis on advanced project management tools and AI integration, this agency is at the forefront of digital marketing innovation.

Job Description

As a Digital Marketing Administrative Assistant, you’ll play a pivotal role in streamlining operations and enhancing client communication for a forward-thinking digital marketing agency. This position offers an exciting opportunity to immerse yourself in the fast-paced world of digital marketing, working alongside a diverse international team and contributing to the success of innovative campaigns. You’ll be at the heart of client interactions, managing crucial administrative tasks, and supporting the delivery of cutting-edge marketing solutions. This role is perfect for someone looking to grow their career in digital marketing while honing their administrative and customer service skills in a tech-savvy, globally-oriented environment.

Responsibilities

Manage and prioritize incoming client communications, ensuring prompt and professional responses to inquiries and requests
Efficiently input client revision requests and other tasks into the company’s advanced ticketing system, maintaining a smooth workflow
Prepare and send out comprehensive reports to clients, formatting them according to company templates and standards
Provide exceptional customer service, addressing client needs and updates with clarity and professionalism
Assist in maintaining an up-to-date CRM system, ensuring all client information is accurate and readily accessible
Support the team with various administrative tasks related to project management, contributing to the overall efficiency of marketing campaigns
Master and utilize the company’s cutting-edge software systems and tools, including AI-driven solutions
Collaborate effectively with team members across different time zones, contributing to a cohesive global workflow

Requirements

Basic understanding of digital marketing concepts and terminology, with a keen interest in expanding this knowledge
Demonstrated proficiency in using various software tools and a willingness to quickly learn new, advanced systems
Proven ability to work independently and manage time effectively in a remote environment
Exceptional attention to detail and strong organizational skills
Adaptability and enthusiasm for working in a fast-paced, technology-driven environment
Ability to work full-time (40 hours per week) in the Mountain Time zone
Strong problem-solving skills and the ability to take initiative in improving processes
Enthusiasm for learning about advanced digital marketing strategies and AI applications in the field