Program Manager 2, MSP Program Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Program Manager 2 is responsible for providing management and oversight for the lifecycle and relationship management of Enterprise MSP Partners driving SMB products and service installation programs end to end. Successfully delivers program outcomes utilizing advanced program and project management skills with knowledge to follow the organization's strategic plan and leads the large-to-medium programs including longer-term improvements, and benefits in support of the organization goals. Provides first line customer support regarding program information, policies and communicates with internal departments to ensure program accuracy and management of escalations.

Works with cross-functional teams to establish, achieve goals and mitigate risks to the program. Responsible for high level communications for internal stakeholders and external clients. Ensures successful completion of any projects within the program according to timeline, budget, and specifications. Works and leads independently with limited direction. This is an individual contributor role that does not have direct responsibility for supervision or performance.

Role will be virtually based with the candidate residing in Pennsylvania, New Jersey, Delaware or Colorado.

Job Description

Core Responsibilities
 

• Supports multi-location customers with multiple services at each location by managing program execution consisting of multiple projects focused on the installation and support of the customer’s products and services.
• Manages and drives program work streams required to deliver enterprise products and services. Ensures activities related to service installation, network readiness, systems readiness, billing, and service assurance work streams are successfully prioritized to ensure smooth handoffs during project executions. Identifies and manages risks, issues and gaps that could impact work stream timelines and goals; develops, triggers, and manages mitigation plans for program execution.
• Establishes and manages to critical dates required for on time completion of program activities and evaluates impact of change to the overall program plan.
• Plan agendas for and facilitates program team meetings; prioritizes and drives cross-functional activities as related to the programs being managed, and develops and manages communications, summary reports and status for various audiences; provides accurate program status information in the form of formal reporting and presentations.
• Interfaces and collaborates with sales leadership, operational alignments, and other functional groups to ensure program execution flows appropriately and accurately.
• Identifies and confirms participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to drive collaboration and efficient and successful workflows.
• Facilitates the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team. Works with leadership to call out resource impacts relevant to the program plan.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans, identifies trigger events, and assumes responsibility for initiation corrective actions.
• Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

 

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Cross-Functional Teamwork, Deliverables Management, Program Management, Project Management, Service Delivery, Troubleshooting

Compensation

This job can be performed in Colorado with a Pay Range of $71,353.92 - $107,030.88

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.