Bilingual Patient Logistic Solutions Analyst

Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

Job Description:

We are Hiring a Bilingual Patient Logistic Solutions Analyst

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role.

Completes outbound dialer calls and handles inbound calls. Identifies additional contact numbers when necessary. Coordinates with both internal and external customers for return. Interacts with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email. Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.  Enter detailed order notes documenting course of action taken in multiple systems.  Maintains their assigned worklist in a timely and efficient manner. Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving workorders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc. Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc. Reduce the volume of Missing In Action units (MIA) Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.

Understand and comply with HIPPA regulations and PHI and all 3M policies. This position exists to schedule the return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.  The information listed above is not a comprehensive list of all duties/responsibilities performed.

Your Skills and Expertise 
Experience with a dialer in a phone customer service environment. Experience with working in an environment where daily goals are needing to be met both individually and as a team. Experience using dual monitors. Demonstrated analytical and problem-solving skills.  Experience with Nice InContact Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND (2) years of Customer service experience  

OR

• High School Diploma/GED from AND (3) years of Customer service experience  

AND

In addition to the above requirements, the following are also required:

• Capable of multitasking and toggling through 4-5 different systems (dual screens).
• Strong typing skills. Flexible & Adaptable – with schedule, workflow processes and priorities.
• Communicate in English effectively both verbally and in written format C1.
• Operate independently without close supervision. 
• Ability to convey a positive customer service and team-oriented attitude. 
• Ability to maintain confidentiality and exercise discretion in all business dealings. 
• Experience with Microsoft Office applications including Word, Excel & Outlook. 

Work location: 

• Remote 

Travel: May include up to 0%

Relocation Assistance: Not authorized 

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.