eCommerce DTC Coordinator at WeAssist.io

Hiring: Full-time eCommerce DTC Coordinator - Remote - $9,600 - $13,200/yr

🚀 About the Client 🚀

🎨 Revolutionizing Beauty Since 2003 – Innovators in the makeup industry, our client introduced the game-changing edgeless sponge that transformed beauty routines worldwide.
🌱 Sustainability Meets Innovation – Leading the way with eco-friendly beauty tools, including plant-based sponges and skin-loving formulas.
💄 Beyond Tools, A Beauty Empire – Expanding into high-performance makeup products, bringing pro-level results to everyday users.
🚀 Fast-Paced & Fun Team Culture – Work with passionate go-getters in a dynamic, collaborative environment!
🏆 Your Ideas, Your Impact – A company that values autonomy, accountability, and creativity—where your contributions truly make a difference!

🌟 About WeAssist 💡

🔹 Not your typical staffing firm—we connect skilled remote talent with top US businesses
🔹 Founded by Reef Colman five years ago, WeAssist has grown into a 100+ strong team
🔹 We care about people! Competitive benefits, career growth, and community involvement
🔹 We give back—supporting education, homelessness, and social impact initiatives
🔹 Join us and be part of a company that values you and your success!

⚒️ Key Responsibilities of eCommerce DTC Coordinator 📝

➡️ DTC Channel Operations & E-Commerce Management

➡️ Team Coordination & Communication

➡️ Content & Affiliate Coordination

➡️ Performance Tracking & Reporting

➡️ Influencer & Affiliate Program Support

Additional Information:

Review this Doc first!

How to Prepare for the Recruiting Process -

• https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

📢 Why Are They Hiring an eCommerce DTC Coordinator?

Our client is on a mission to take their direct-to-consumer (DTC) business to the next level, and they need an eCommerce DTC Coordinator to make it happen! Managing a department that drives 15% of the company’s revenue is no small feat, and to keep growing, they need a go-getter who can step in and make an impact. This role isn’t just about keeping things running—it’s about optimizing operations, streamlining processes, and giving their DTC leader the space to focus on big-picture strategy. If you’re ready to be the right hand to a visionary leader and thrive in a fast-moving, high-growth environment, this is your chance to jump in and help build something amazing! 🚀

Responsibilities of the eCommerce DTC Coordinator:

Your responsibilities include:

• DTC Channel Operations & E-Commerce Management
  • Direct-to-Consumer (DTC) Platform Support:
    • Assist in managing Shopify, Meta, TikTok Shop, and Amazon storefront to ensure smooth operations
    • Ensure product listings are accurate, up-to-date, and optimized for visibility
    • Set up draft product pages and submit them for review
    • Update promotions, product features, and assortments based on business needs
    • Support the Director of DTC and external email agency partner in planning promotions and editorial content
      • Participate in bi-weekly strategy calls and document key takeaways
      • Relay promotional details to relevant teams and agency partners
  • Shopify & E-Commerce Maintenance:
    • Maintain the Shopify website, ensuring a seamless shopping experience
    • Assist with inventory updates, product launches, and troubleshooting any website issues
    • Support the management of subscriptions, loyalty programs, and ratings & reviews to drive customer retention
  • Emerging Platform Support:
    • Assist in the management of TikTok Shop and other emerging eCommerce platforms
    • Help maintain and update product feeds across platforms to ensure accurate and optimized information

• Team Coordination & Communication:
  • Act as a liaison between internal teams and external partners (agencies, influencers, affiliates)
  • Ensure timely communication by relaying questions and updates to the right team members
  • Balance 60% internal communications and 40% external communications with agencies, influencers, and partners
    
    
• Content & Affiliate Coordination:
  • Collaborate with the retail marketing and social media team to align website and email content with the brand’s storytelling
  • Assist in briefing and scheduling paid media and on-site content to drive traffic and sales
  • Submit internal creative requests and manage timelines with the Marketing Operations Manager

• Performance Tracking & Reporting
  • Monitor key eCommerce performance metrics, including sessions, conversion rates, AOV, ROAS, and email campaign results
  • Provide regular performance updates and insights to the Director of DTC for data-driven decision-making
  • Track and report on customer sentiment, including both positive and negative reviews
    
    
• Influencer & Affiliate Program Support
  • Manage communication and logistics for affiliate and influencer partnerships
  • Respond to messages and inquiries to engage and onboard influencers
  • Assist in managing the Amazon and TikTok influencer programs using Levanta (training will be provided)
  • Cross-Functional Collaboration:
    • Work closely with retail, creative, social media, and operations teams to ensure alignment across all digital channels
      
      
• Review Management: (Nice-to-Have)
  • Respond to both positive and negative customer reviews
  • Provide reporting on reviews to identify key trends and areas for improvement

🏡 Want to Know More About the Client?

Our client is a beauty industry trailblazer, bringing game-changing innovations to makeup lovers worldwide. For over two decades, they have redefined beauty applications with their iconic, award-winning tools that deliver professional results with minimal effort. Their mission? To make flawless makeup accessible to everyone—whether you're a pro artist or a beauty enthusiast. Committed to sustainability and cutting-edge design, they continue to push boundaries with eco-conscious materials and high-performance products. Their award-winning creations have revolutionized the industry, earning them a devoted global following.

With a passionate, tight-knit team that values collaboration, autonomy, and a little bit of fun, every day is an opportunity to learn, grow, and make an impact. If you're looking to be part of a brand that doesn’t just follow trends but sets them, this is your chance to shine! ✨

Company Culture and Core Values:

At the heart of this company is a culture of trust, passion, and innovation. With a flat structure and a leadership team that truly invests in its people, you’ll be given the freedom to own your role, take initiative, and grow in a dynamic, fast-paced environment.

• ✅ Integrity 🏆 – Do the right thing, always.
• ✅ Accountability 🔥 – Own your work, take responsibility, and celebrate success.
• ✅ Effective Communication 💬 – Be clear, be direct, and keep things moving.
• ✅ Urgency ⚡ – Work with purpose, act with impact.
• ✅ Attention to Detail 🎯 – Small details make the biggest difference.
• ✅ Curiosity 🔍 – Stay hungry to learn, explore, and innovate.

Here, your voice matters, your growth is supported, and your creativity is celebrated. Ready to make an impact? Let’s do it! 🚀

What’s in it for you? 😏

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• 🚀 Growth on the Fast Track – As you deliver results, new opportunities will open up for you!
• 🎯 High-Impact Role – Your work directly fuels the growth of the DTC business.
• 🤝 Be the Right Hand – Work closely with leadership and make strategic moves.
• 🔥 Autonomy & Ownership – Take charge, run with ideas, and make things happen.
• 💡 Endless Learning – Massive learning opportunities in a fast-moving eCommerce space.
• 🏆 Small Team, Big Impact – Your contributions will be noticed and valued.
• 🌟 Fun & Supportive Culture – A tight-knit team that trusts, collaborates, and celebrates wins.
• 🎨 Creative Freedom – Bring fresh ideas to the table and see them come to life.

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client’s journey to success!

Perks:

• 13th Month Bonus (Wild right?! 🤯)
• Permanent work-from-home / remote set-up 🌴
• Health insurance 👨‍⚕️
• Dental insurance 🪥
• Mental health insurance 🧠
• Great starting salary 💰
• Growth opportunity 📈
• Performance-based raises 💸
• Prizes and bonuses 🏆

Specifics:

Compensation

• Fixed Rate $9,000 - $13,200/yr

Time

• Full-time; 8:30 AM - 5 PM EST Timezone
• This is a remote position so you can have the freedom to work from anywhere

Miscellaneous

• Attire - business casual when in meetings
• Professional setup (Pains me I actually need to write this down… 👀)
• Clean background
• Good camera
• Good microphone
• Strong wifi

Tech Stack

• Shopify
• Performance Analytics Tools/Platforms
• Communication Tools:
• Asana (Nice-to-have)
• Klaviyo (Nice-to-have)
  
• Meta Ads Manager
• Meta Business Suite
• Google Analytics (Nice-to-have)
• Google Ad Words (ideal)
• Microsoft Teams (Nice-to-have)
• Slack (Nice-to-have)