Service Technician II

Position Summary/Objective

The Copier Service Technician II is responsible for maintaining, servicing, and repairing copier equipment at a client’s site in a timely, high quality, and cost-effective manner.

Essential Functions

▪ Troubleshoot, diagnose, and resolve maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.

▪ Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.

▪ Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.

▪ Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.

▪ Complete technical training on all new equipment as assigned.

▪ Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.

▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.

▪ Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.

▪ Attend Required Company And Departmental Meetings.

▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.

▪ Perform other related duties as assigned.

Qualifications

Education and Experience

▪ An associate degree and two years of relevant experience; or equivalent combination of education and experience.

▪ Sharp, Canon, HP and/or Konica direct service experience preferred.

Licenses and Certifications

• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
  
  

Required Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.