Remote Collections Agent

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Collections Agent (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 2,000 USD/month depending on experience + commissions & PTO based on tenure

Schedule: Monday - Friday, 9:00am to 5:00pm Central Time

Job Overview:

Our client, a commercial real estate investment firm, seeks a team member to expand their growing team of professionals. This position is intended for those seeking a career in multi-family real estate investing.

They are seeking a self-motivated and detail-oriented Collections Agent to join the team. The successful candidate will contact clients to collect outstanding payments, ensure timely and accurate collection, and maintain a positive relationship with customers. The role requires excellent communication skills, a problem-solving mindset, and a commitment to resolving financial issues.

They are a company built to scale. In the past 48 months, they’ve closed on over 2,200 lots and are looking to triple their portfolio in the next few years. Join our client and be a part of a team that is not just growing but scaling ambitiously.

This position is for a determined candidate who is ready to work hard and grow within the company. Their ethos is Results, Integrity, and Ownership.

Responsibilities:

• Contact clients via phone, email, or other communication channels to collect overdue payments.
• Negotiate payment plans or settlements with clients when necessary.
• Maintain accurate records of all communications and collection efforts in the company’s system.
• Collaborate with internal departments to resolve any issues related to billing discrepancies.
• Monitor aging accounts and provide regular reports to management.
• Follow company policies and comply with all relevant laws and regulations related to debt collection.

Qualifications, Skills, and Key Competencies:

• 3+ years of experience as a collections agent, calling customers to request delayed payments
• Great negotiation skills
• Detail-oriented and organized to keep track of records accurately
• Team player
• Ability to take process ownership to ensure tasks are completed in a timely manner