Administrative Assistant - Sales Tax Filings Team (Remote within Luzon, Philippines only)

About TaxValet

We’re not just a tax company. We’re an emotions company. We believe that the work we do is a reflection of our higher purpose in life. And if the work isn’t fulfilling and enjoyable, what’s the point? At our company, our Core Purpose is to “transform negative emotions into something positive for our clients, partners, and each other”. It just so happens that we do that by eliminating the hassle and stress of sales tax. We are looking for candidates who are enthusiastic and want to work towards our Core Purpose, too.

As a fractional sales tax department, TaxValet handles everything for clients, from nexus analysis to permit registrations, filings, audit support, and more. Unlike traditional sales tax software that overpromises and underdelivers, we provide a comprehensive, custom-tailored solution that grows with our clients' businesses. And unlike traditional professional service firms, we offer an all-inclusive solution for a simple, predictable monthly rate with no billable hours. 

We're a fast-growing, fully remote, financially stable, and profitable business with an AWESOME team of 60-ish teammates. We're building a world-class fractional sales tax department, and new team members will be part of the reason why.

As a certified B-Corporation, TaxValet is committed to using business as a force for good. This means we consider the impact of our decisions on our team, clients, community, and environment. We're also a "give 1%" organization, dedicating 1% of profit, employee time, and service time to nonprofits.

We are a core-value-driven business. That means we hire, promote, and reward based on alignment with our core values:

• Feel It: We value connecting with the real emotions and experiences of others. We also value respectfully sharing our own real emotions and experiences with others.
• Shape It: We proactively contribute our ideas and talents by speaking up, challenging the status quo, and taking calculated risks to shape our future.
• Own It: We take full responsibility for our actions, decisions, and outcomes. We use both successes and failures as opportunities for growth, openly sharing lessons learned.
• Crush It: We relentlessly pursue exponential impact in our business and life.
• Question It: Be curious. Ask questions. Seek clarity in the pursuit of continuous improvement and excellence. Create a culture of fearless inquiry.

If you're enthusiastic about transforming negative emotions into something positive and want to work towards our Core Purpose, we'd love to hear from you!

Title: Administrative Assistant - Sales Tax Filings Team

Location: 100% Work from home in the Luzon region of the Philippines only

Shift: Flexible late shift - Core working hours from 8:30 PM - 1:30 AM PHT (remaining hours can be completed right before or right after that) 

About The Role

TaxValet is looking for an Administrative Assistant to help our Filing team eliminate the hassle and risk of sales tax. You’ll be using your project management and attention to detail skills to provide seamless support for the Filings Team. 

As the Administrative Assistant at TaxValet, the work you'll do day-to-day will likely change. But at the end of the day, it all comes back to doing what you're great at—providing friendly and effective internal support. Your effective internal support will create more capacity for our TaxValet Filing team so they can stay focused on what they're great at (delivering an incredible sales tax service for our clients).

In time, you’ll be the go-to person for many vital processes at TaxValet including: Address change projects, Recurring State Portal and Special Projects Review, and executing various forms necessary for our client work to be completed in a timely manner (such as Power of Attorney forms).

Don’t worry—we’ll provide training and help along the way. Your attitude and potential is much more important than your current knowledge and experience.

Your Qualifications

We’re looking for someone who is ready to learn and grow professionally, and wants a career (not just a job). We can train you on a lot of things, but here are our non-negotiables: 

Professional

• 2 years minimum of administrative or virtual assistant experience
• Great English proficiency.
• Comfortable talking on the phone and through email.
• Positive references from past supervisors.

 Interpersonal 

• You have high attention-to-detail and are a perfectionist at heart. 
• Self-starter and shows initiative to get work done even without constant supervision.
• Excellent at time management. You don’t waste time on frivolous activities. 
• Eager to learn new skills and technologies.

Please note that the final step before being hired is for you to arrange reference calls with three of your former managers. 

Your Primary Responsibilities

• Provide Comprehensive Administrative Support to the Filings Team. You will provide admin support for the Filings Team with tasks such as:
  • State portal scrub
  • Team updates during client reassignment in our TaxValet's systems
  • Assist on Address Change Projects
  • Creation of various reports from our software to help the Filing Team Leads
• Assist with Client Offboarding Process. You will support the filing team with offboarding clients from TaxValet by removing the TaxValet information from the client state access to transition the access back to the clients.
• Provide backup support for Email Ticketing System and Scanned Mail. You will serve as back-up support for the Administrative Assistant to address tickets, emails and scanned mail when they are on vacation, away from the office, or needing assistance for timely mail support.
• Other Administrative Tasks As Assigned By Your Team Lead.

Specific Measures of Success

No surprises here! After a year on the job, you’ll be measured by these specific outcomes:

• Finding Filings State Notices. 95% of clients with State Notices (such as filing frequency change) are caught before creating a filing issue
• Completion of Address Change Projects. On average, you’ll complete client address change projects within 60 days of STA's assignment, excluding any delays beyond the control of Filings Administrative Assistant.
• Completion of Offboarding Administrative Tasks. TaxValet mailing and email addresses are updated within 25 days from notification of offboarding.
• Timely and Accurate Preparation of Monthly Reports. All reports required by Filing Pod Leads are accurately provided and recorded in Pods' L10 monthly scorecard.
• Timely and Accurate Time Tracking. You will be able to log time tracking of 40 hours each week accurately and timely.
• Completion of online education and training. You will complete 3 hours per quarter of educational training.
• Completion of Quarterly Rocks. All rocks have at least an 80% completion rate for the year.

Compensation and Benefits

We believe working side-by-side with an awesome team is the greatest benefit there is, but there are other reasons why we love working at TaxValet including:

• Monthly flat salary  - 58,366php
• 43 days off per year. This includes 22 holidays per year, plus 21 days of PTO per year. Yes, seriously. 
• 3 additional days off per year to volunteer and serve your community 
• 100% Remote work with flexible working hours
• The ability to participate in the company profit sharing program the year after your hire date (pending passing a financial literacy quiz.) 

Some intangible benefits include:

• Don't just take our word for it—see what our employees have to say:
• For the past 5 years, we've proudly maintained an impressive eNPS score of over 90!
• Plus, our team has consistently awarded us a 4.9-star rating on Glassdoor!
• TaxValet was ranked one of Quartz’s top 10 Best Companies for Remote Workers two years in a row (2023 & 2025 - Quartz skipped 2024) and is listed as one of Inc’s 5000 Fastest Growing Companies. Come join us and find out why!
• We encourage ongoing training, and learning and development, through munch and learns, coaching, the chance to work on diverse projects, our continuous education reimbursement program, and more!
• We believe in and support growth opportunities. We take pride in promoting from within, and we encourage cross-department moves to explore new areas of the business and broaden your skill set.
• We are proud to have a diverse team of employees where everyone’s voice matters. And we mean that! We have regular processes in place for everyone to share their feedback, thoughts and ideas.