Diary Management Officer

Are you an organized and detail-oriented professional looking for an exciting opportunity? We are seeking a dynamic Diary Administrator for a 6-month fixed-term contract. As a crucial member of our team, you will ensure the seamless scheduling and coordination of assessments, liaising with key stakeholders both internally and externally.

You will manage an appointment inbox and oversee all created appointments, contributing significantly to the overall success of our organization. By planning assessments effectively, you will help reduce disruptions and enhance service delivery. If you thrive in a fast-paced environment and have a knack for multitasking, we want to hear from you!

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Job Title

Diary Management Officer

Job Description

What you’ll be doing:

• Work with the Team Leaders to agree and organise schedules for assessors ensuring
• assessments are efficiently planned.
• Monitor and adjust schedules to accommodate changes, cancellations or urgent requests when
• required.
• To manage the day to day monitoring of the diary, engaging with the DSA Ops to ensure bookings
• are correct & flagging any system generated impacts/errors for immediate correction to cease
• customer impacts
• Liaise with Team Leaders, Assessors and Students to coordinate assessment dates and logistics
• Act as the first point of contact for scheduling related inquiries
• Maintain up-to-date records of appointments and assessment schedule
• Provide reports on scheduling efficiency assessor availability and workload distribution
  
  

What We’re Looking For

• Highly organised and detail oriented: you will have the ability to manage complex schedules ensuring efficiency and accuracy.
• Excellent communicator you will be able to liaise professionally with assessors, students and internal team’s taking ownership of handling inquiries and resolving scheduling conflict
• Proactive and solution focused: you will take initiative to address challenges foresee scheduling issues and implement efficient solutions
• Adaptable and resilient you will have the ability to remain calm under pressure while handling last minute changes
• IT Skills you will be proficient in scheduling outlook calendar CRM and comfortable working with digital platforms
  
  

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders

About DSA

Disabled Students’ Allowance is a non-means-tested financial support for students in higher education. It covers the study-related costs students may have because of a mental health condition, long-term illness or other disability. Support could include specialist technology, equipment and training. It can also be used to pay for non-medical help, such as specialist mentoring or specialist study skills support, and travel.

We’ll take claimants through the process, from carrying out their study needs assessment and recommending support, to delivering equipment and providing training. Our specially trained assessors will carry out a professional assessment, making it clear what they can expect from us and what they will need to do in return.

We provide support for Student Finance England (SFE) and Student Finance Wales (SFW) students in Wales, the Midlands, London, the East of England and Northern Ireland.

What’s in it for you?

• A competitive basic salary of £27,000
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Fully home based role
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  
  

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What We Hope You’ll Do Next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)