Fincrime & Fraud Operations Manager

⭐Our X team

Reporting to the EU director of Fincrime, and Fraud Operations, we're looking for a senior fraud expert to join our fast-growing EU team here in Dublin. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product and technology teams. You will need to be comfortable handling Fraud escalations as well as overseeing and coaching our outsourced partners on the highest performing standards in Fraud operations.

🔑You’ll play a key role by...

• Monitoring our fraud metrics and taking action to mitigate negative trends and attacks as well as ensure new products and features are appropriately controlled and monitored.
• Consulting with our product teams to ensure the opportunity for fraud is minimised in the product design and the residual risk appropriately controlled.
• Being part of the EU leadership team for Fincrime and fraud operations in the development of our Fincrime & fraud strategy and reporting. 
• Closely collaborating with the Cyber team to monitor and mitigate risk. 
• Helping to build and oversee solutions with technology at the heart of our fraud mitigation strategies to cover the various fraud typologies using automated alerts.
• Monitoring third party alert and operational performance.
• Being able to manage various types of fraud and scams within basis point loss targets - card fraud, account takeover and authorised push payment scams.
• Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives. 
• Driving customer education and awareness content in the EU around fraud, ensuring effective warnings are in place to prevent fraudulent activity.
• Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance, activity, identification and remediation of any actions. 
• Supporting 3rd line of defence with auditing activities. 
• Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance. 

🤩 We’d love to hear from you if…

• You have previous experience of achieving results through 3rd party management and you’re excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.
• You have previous experience leading and managing fraud in payments or banking.
• You have previous experience in driving rules and model improvements and overall performance.
• You enjoy partnering with 3rd party vendors, data scientists, and second line of defense (SLOD) to proactively mitigate and respond to existing and emerging fraud MOs.
• You understand the fraud and money muling risks of the various products and services operating in the fintech space.
• You deeply understand the fraud risks and mitigation frameworks associated with banking.
• You have significant experience of defining strategies to mitigate fraud.
• You champion the use of automated processes to find more efficient ways of working.
• You want to empower our partner fraud specialists and help them to grow professionally.

🙌What’s in it for you

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Recruiter Screening
• 45 Minute Initial Interview with the Hiring Manager
• 3 stage interview loop including a technical and behavioural interview. 

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.