Offer summary

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience., Proven experience managing Mitel phone systems., Strong understanding of VoIP technologies and telephony protocols such as SIP and H.323., Familiarity with networking concepts including LAN/WAN, QoS, and firewall configurations..

Key responsibilities:

Maintain, manage, and support Mitel phone systems including MiVoice Business, MiCollab, and MiContact Center.

Monitor system performance to ensure high availability and reliability.

Perform regular system upgrades, patches, and configuration changes.

Troubleshoot and resolve telephony issues related to hardware, software, and network problems.

Founded in 2001 in the consulting practice of Risk Management and Information Security and now grown to proudly serve over 500 companies worldwide and some of the most notable names in a variety of industries. Now WaveStrong focuses on consulting services coupled with industry leading partners and products that include IBM Global Services, Trustwave, Symantec, HCL Technologies. The goal is to focus on customer outcomes developing and implementing the RIGHT balance of services and solutions to help our customers. WaveStrong serves the US and Canada from its staff located throughout the US. Our solution consultants help CIO's, CISO's, and IT Directors implement information security controls. Our AIM is to be one of our customer's most trusted resources when it comes to information, data, and cybersecurity. At WaveStrong, we not only secure our customer's data and information, we also provide smart solutions and effective strategies to help our customers establish strong cybersecurity, to help identify and deal with risks and threats to their business, and to know and use the right tools so we can better protect their business from further and newer cyber threats. We are known for our sensible approach to risk management, data protection solutions, and project management.

Job description

Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities:

Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
Monitor system performance, ensuring high availability and reliability.
Perform regular system upgrades, patches, and configuration changes.
Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
Manage user accounts, extensions, call routing, and voicemail configurations.
Document system configurations, changes, and procedures.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience managing Mitel phone systems.
Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
Excellent troubleshooting and problem-solving skills.

Required profile