Offer summary

Qualifications:

Minimum of 1 year experience in training and development or instructional design, preferably in auto finance or financial services., Experience with leading content creation software and platforms., Strong organizational and communication skills, both written and verbal., Ability to design engaging training solutions using adult learning principles..

Key responsabilities:

Facilitate training sessions for new hires and existing team members in Collections and Customer Service.

Coordinate logistics for training events, including scheduling and preparing workstations.

Conduct training needs assessments to identify knowledge gaps and evaluate training effectiveness.

Design and develop curriculum and learning materials from scratch, utilizing current learning trends.

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff.

Key Responsibilities:

Facilitate engaging and effective training sessions for new hire employees and existing team members working in Collections and Customer Service

Coordinate logistics for training events, including scheduling classes, reserving classrooms, and preparing workstations

Conduct training needs assessments to identify knowledge gaps and developmental opportunities

Evaluate the effectiveness of training programs through feedback, testing, and performance metric evaluation

Partner with contact center Supervisors, Managers, and QA team to drive performance and quality of serviceDesign training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media to enhance the learner experience

Recommend and Implement software solutions (such as Articulate Rise and Storyline, Captivate, Toonimo or Adobe Premiere Pro) to enable efficient development of learning content

Design and develop curriculum, programs, learning materials, and performance support tools from a blank slate (including self-study, classroom, and eLearning)

Key Requirements:

Minimum of 1 year experience in training and development, and/or instructional design, preferably in auto finance or the financial services industry

Minimum of 1 year of experience with use of leading content creation software and platforms

Familiarity with consumer debt collection regulatory compliance requirements preferred

The Ideal Candidate will have:

Strong instructional design and organization development skills with ability to modify approach for a variety of needs and audiences

Knowledge in the financial services industry with ability to understand basic financial processes across platforms

Outstanding organizational skills

Excellent written and verbal communication skills

Creativity and ability to develop engaging visual content

High level of integrity

Strong sense of teamwork, yet able to work independently

Self-motivated and able to work with minimal supervision

Works well in fast pace, high-volume environment

Excited by the idea of constant change

Passion for teaching and the ability to translate knowledge and motivate learners of all different learning styles & backgrounds

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

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