Offer summary

Qualifications:

4-5 years of experience in analytics or customer experience-related fields., Strong understanding of key metrics such as NPS, CSAT, and SLA., Proficiency in CRM and sales tools like Salesforce or HubSpot., Professional-level English communication skills..

Key responsabilities:

Lead consultative sales conversations with potential clients.

Develop and manage commercial opportunities with existing and new clients.

Translate data insights into actionable strategies for clients.

Collaborate with internal teams to enhance client solutions.

Job description

Este es un puesto de trabajo remoto.

First of all, THANK YOU for your interest in our company. We know that the search for new opportunities can be a challenge, but... don’t worry, everything falls into place in due time!

Let’s get to the point!

At IZO, we are looking for an Analytics Sales Account Manager, highly motivated and results-oriented, to lead the consultative sales of our analytics, omnichannel, and technology solutions. This role will help us manage customer needs through multiple solutions that generate valuable insights from massive customer data analysis. The goal is to identify behavior patterns, habits, and trends to support informed decision-making and establish a consistent and effective presence across multiple channels, enhancing both customer satisfaction and business profitability.

Requirements

What do we expect from you?

Become a product and market expert in Monitoring, Analytics, Omnichannel, and various technologies within the Customer and Employee Experience Consulting field.
Lead consultative conversations with leads and potential clients.
Develop commercial opportunities with existing and new clients, identifying those that align with the company’s strategic interests.

What skills or knowledge do you need?

Technical and Market Knowledge:

Experience in monitoring (preferably in CX-related areas).
Understanding of key metrics: NPS, CSAT, CES, SLA, uptime, anomaly detection.
Ability to translate data into actionable insights for clients.
Ideally, knowledge of AI solutions for monitoring (predictive analytics, machine learning, automation).

Commercial and Consultative Skills:

Consultative sales: Ability to sell value rather than just products.
Key account management: Experience maintaining relationships with strategic clients.
Ability to manage complex B2B sales cycles, particularly in banking, retail, insurance, and telecommunications.
Strong collaboration with internal teams (operations, product, technology).
Proficiency in CRM and sales tools (Salesforce, HubSpot, etc.).
Clear and persuasive communication, focused on solving client challenges.

Experience and Background:

Experience in monitoring or CX-related companies.
Managing high-value B2B clients in complex markets.
Ability to adapt to new technologies and analytical methodologies.
Professional-level English: Must be confident speaking with clients in English. Language proficiency tests will be conducted during the selection process.

Benefits

Job Stability

We seek committed professionals for the long term, offering a permanent contract. Salary will be determined based on experience.

100% Remote Work

Work from home, a coworking space, or anywhere you choose! As long as you deliver results, location doesn’t matter. Some roles may require a specific geographic location, but we apply this policy whenever possible.

Continuous Professional Development

We believe that our success depends on the knowledge and skills of our team. That’s why we offer career development plans, certifications, and constant learning opportunities. You will work on exciting projects that will help you grow professionally.

Inclusive and Diverse Culture

You will be part of a team that respects and values everyone’s contributions. You’ll work with some of the best specialists in the world in an environment where every voice matters.

Collaborative and Multidisciplinary Work

Our teams include professionals from different cultures and disciplines, fostering an inclusive and flexible work environment with personalized schedule options.

Comprehensive Well-Being

We care about your well-being, both physically and emotionally. Our Well-being Kit includes access to coworking spaces, clinical psychologists, 24/7 mental health support, personal trainers, and nutritionists at no additional cost.

If you align with these values, we are eager to meet you!

At IZO, we believe diversity adds incredible value to our teams, services, and culture. The best ideas and solutions come from bringing people from different backgrounds together and fostering an inclusive culture where everyone has the opportunity to make an impact.

That’s why we are committed to providing equal opportunities to all talent.

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