Reservations Manager | Permanent WFH

We are seeking a highly skilled and proactive Reservations Manager with experience in property management or hospitality management to join our team remotely. This position will oversee and optimize the reservations process, ensuring smooth day-to-day operations across our properties. The ideal candidate will be responsible for solving problems, managing conflict, overseeing the reservation process, handling billing, and preparing expense reports, all while providing excellent communication and coordination between property owners and onsite management.

Key Responsibilities:

• Reservations Management: Manages the entire reservation process, ensuring all bookings are completed accurately, with outstanding payments collected, and communication up to date. This includes reviewing all other staff reservations, ensuring all reservations and payments have been created correctly. Responsible for ensuring that reservations, including modifications, are handled efficiently and correctly at all times.
• Problem-Solving & Conflict Resolution: Proactively address gues-related issues, ensuring the swift and effective resolution of any challenges or conflicts that may arise during the reservation process or stay.
• Oversight & Process Improvement: Monitor and oversee all reservations-related processes to ensure consistency, accuracy, and adherence to best practices. Suggest and implement process improvements where necessary.
• Guest Communication & Support: Provide exceptional service to guests by responding promptly to inquiries, addressing any concerns, and ensuring their needs are met leading up to and throughout their stay. Ensure that all communication is clear, timely, and professional.
• Coordination & Collaboration: Work closely with property managers, accountants, and onsite management to ensure seamless operations. Ensure that all parties are aligned and informed about reservations, payments, and guest needs.
• Software Utilization: Proficiently use property management software, we use Guesty, to manage reservations, guest information, and operational workflows. Knowledge of Square, Excel, and WordPress is a plus.
• Expense & Reporting: Monitor resort spending and collaborate with onsite management to accurately account for all expenses. Prepare and submit detailed resort expense reports to ownership, ensuring all costs are captured and reported correctly. Provide regular updates on operational metrics and performance.

Requirements

• Previous experience in property management or hospitality management required.
• Strong problem-solving skills and the ability to handle complex situations with professionalism and tact.
• Proven experience in conflict resolution, particularly within the hospitality or property management context.
• Knowledge of Guesty property management software is required; proficiency in Square and Excel is a plus.
• Strong organizational, communication, and multitasking abilities.
• Ability to work independently and manage tasks effectively with minimal supervision in a remote setting.
• Experience working in a fast-paced, high-demand environment, ensuring efficient operations and customer satisfaction.

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.