Offer summary

Qualifications:

Experience in customer onboarding or client success roles., Strong communication and interpersonal skills., Ability to work independently in a remote environment., Proficiency in software implementation and customer engagement strategies..

Key responsabilities:

Serve as the first point of contact for local clients and manage their onboarding process.

Provide tailored advice and support to ensure customer satisfaction and retention.

Conduct 1:1 consulting sessions to guide clients through software implementation.

Proactively reach out to clients to ensure they meet their goals and see value in the product.

Job description

As Virtuagym keeps on growing, we are looking for a new team member located in Spain (remote) to complement our Client Success International team. As a Customer Onboarding Consultant in our Customer Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.

What this role looks like

As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.
With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.
You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z.
Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.
During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.

Some of your key tasks as a Customer Onboarding Consultant

Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.
Providing our customers with a high-quality and well-structured onboarding
Hosting 1:1 consulting sessions
Reach out proactively to ensure goals are met (in a timely manner).

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