Offer summary

Qualifications:

Experience in workforce planning or operations management is essential., Strong problem-solving skills and adaptability in a fast-paced environment are required., Familiarity with customer service performance metrics and operational improvements is important., Confidence using workforce planning tools and customer service platforms is a must..

Key responsabilities:

Manage workforce planning to ensure appropriate staffing levels for patient demand.

Monitor real-time service activity and adjust as necessary to maintain efficiency.

Oversee shift planning and scheduling for effective workforce allocation.

Act as a key point of contact for urgent resourcing issues or service needs.

Job description

About Numan

Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.

• Deliver sustainable results at speed.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The Role

We are looking for a proactive and detail-oriented Resource & Planning Coordinator to oversee the smooth operation of our clinical function. You will play a vital role in workforce planning, optimising team schedules, and ensuring efficiency to enhance service delivery. This role focuses on ensuring our teams are well-researched, meeting performance targets, and maintaining high-quality customer interactions.

You'll be:

Managing workforce planning, ensuring appropriate staffing levels to meet patient demand.

Monitoring real-time service activity and making adjustments as needed.

Reviewing key performance data to identify patterns and areas for improvement.

Overseeing shift planning and scheduling, ensuring fair and effective workforce allocation.

Using workforce management tools to improve processes and maintain smooth operations.

Working closely with Team Members and Senior Colleagues to coordinate resourcing.

Handling onboarding, training, and performance tracking for clinical teams.

Enhancing process efficiency through updates and technology use.

Acting as a key point of contact for urgent resourcing issues or service needs.

Contractor and Overtime Invoicing: Manage invoicing for contractor staff and overtime, ensuring accuracy and timely submission.

We’re looking for someone who has:

Experience in workforce planning, resource coordination, or operations management.

A structured approach with experience in data-focused decision-making.

Familiarity with customer service performance metrics and operational improvements.

Confidence using workforce planning tools and customer service platforms (e.g., Zendesk, Intercom, or similar).

Strong problem-solving skills and the ability to adapt in a fast-paced environment.

Clear communication and the ability to work effectively with different teams.

It’s a bonus if you have:

Experience working in a growing business or dynamic environment.

Background in a regulated industry or MedTech.

Familiarity with workforce planning methods and forecasting.

Our benefits include...

📈 - Share options.

🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).

🩺 - Health insurance with Vitality.

🧸 - Enhanced maternity and parental leave.

🐥 - Nursery benefit provided by YellowNest.

💼 - Employee assistance programme (access to therapy, financial planning and discounts).

⚖️ - Generous pension (includes both employee and employer contributions).

💻 - Flexible working options, including a dog friendly office in Farringdon.

📚 - Personal training and development budget via Learnerbly.

👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.

☕️ - Free office snacks including breakfast items, soft drinks, tea and coffee.

🚲 - Cycle to work scheme.

🚆 - Season ticket loan.

% - Discount to Numan products for your friends and family.

🤲 - Paid volunteering days.

📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

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