Product Manager - Data Analytics

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

As a Product Manager for Data Analytics at CentralReach, you will play a critical role in driving the strategy, development, and launch of strategic data products. You will work closely with cross-functional teams to define and execute the product vision, ensuring that our users have access to high-quality, actionable insights. In addition, you will leverage your expertise in healthcare data to support broader clinical data initiatives, helping to enhance the value of our analytics offerings for ABA and other therapy providers. 

You should be data-driven, proactive, and collaborative, synthesizing insights from internal teams, customers, and market research to shape our product. A strong passion for building impactful data products and a deep understanding of healthcare organization needs will be key to your success in this role. 

Responsibilities: 

• Lead the development and launch of a new strategic data initiative, from concept to market release.
• Collaboratewith engineering, data science, and client-facing teams to establish methodologies and standards, ensuring data accuracy, integrity, and reliability.
• Define key metrics, methodologies, and sources for benchmarking data to support broader data integration and advanced analytics.
• Represent the voice of the customer by gathering feedback and insights to refine product features and enhance usability.
• Own and prioritize the product backlog, ensuring alignment with business goals and market needs.
• Work closely with the engineering team on sprint planning and execution, proactively identifying and mitigating impediments to ensure timely delivery.
• Develop and refine epic/user stories, requirements, workflows, and risk factors, including edge cases and cross-functional impacts.
• Maintain clear and consistent communication with key stakeholders on sprint progress and release updates.
• Validate and accept user stories upon completion of Engineering and Quality Assurance
• Define and track success metrics, continuously optimizing product performance and user engagement.
• Support broader clinical data initiatives by ensuring data quality, standardization, and clinical relevance.
• Educate internal teams on product updates, enhancements, and the value of benchmarking data.
• Develop and maintain comprehensive release notes, product documentation, and training materials for internal and external audiences.

Desired Skills & Experience:

• Bachelor's degree or equivalent work experience
• 5+ years of experience in product management, preferably in data analytics or healthcare-related products.
• Strong understanding of benchmarking data methodologies and applications in healthcare industries.
• Experience with BI reporting and visualization tools (e.g., Sisense, Tableau, Power BI, Looker, etc.).
• Expertise in healthcare data management, including familiarity with EMRs, standardized healthcare metrics, operational workflow, revenue cycle management, and regulatory considerations.
• Proven ability to work within Agile/Scrum development processes.
• Exceptional attention to detail while maintaining a strategic, big-picture approach to data integration and analysis.
• Strong problem-solving skills and ability to synthesize complex data into actionable insights.
• Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Ability to prioritize tasks, manage multiple initiatives, and drive product development in a fast-paced environment.
• Empathy for customers and an intuitive understanding of their workflows and data needs.

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. 

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. 

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities. 

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