Technical Support Specialist

Are you passionate about technology and helping others? At Amazing Charts, we’re looking for a Technical Support Specialist to provide top-notch assistance to our clients. If you enjoy solving problems, working with software, and building strong customer relationships, we’d love to hear from you!

What You’ll Do:

• Respond to incoming support calls, chats, and emails with professionalism and efficiency.
• Assist clients with software implementation and data extraction to optimize their experience.
• Use remote login tools to troubleshoot and resolve technical issues.
• Proactively make outbound calls to follow up on pending support cases.
• Maintain detailed case documentation and contribute to support resources.
• Foster strong client relationships by providing clear, helpful solutions.
• Stay up to date on software updates and help roll out new features.
• Collaborate with Client Success Managers to ensure seamless support.
• Escalate complex issues to the appropriate teams when needed.

What We’re Looking For:

• A customer-first mindset with a polite and professional attitude.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize based on issue severity.
• Basic knowledge of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics and SQL (a plus, but not required).

Why Join Us?

• Casual & flexible work environment (including remote work options).
• Comprehensive employee benefits.
• Paid vacation to support work-life balance.

About Amazing Charts

Founded in 2001 by a practicing physician, Amazing Charts understands the challenges clinicians face. We’ve been consistently recognized as a top EHR for ease of use and affordability. In 2017, we became part of Harris Healthcare, strengthening our mission to provide innovative solutions for ambulatory care practices.

Ready to make an impact? Apply today!