Offer summary

Qualifications:

Experience with data formats such as XML/XSL and JSON is required., Basic programming skills in Java and database querying skills (e.g. PostgreSQL) are needed., Familiarity with web-based applications configuration and monitoring tools is essential., Spanish and/or Portuguese language proficiency is highly desirable..

Key responsabilities:

Provide best possible 2nd level support for technical inquiries including system failures and software bugs.

Document test results and prepare internal and external reports.

Communicate with customers and internal colleagues via ticketing systems.

Monitor platform performance and react to relevant incidents.

Job description

Your Job: Technical Support Engineer

Job Location: Remote - US or BR

Our Department: Corporate Information Systems

Do you enjoy working in a fast-paced environment where your technical and customer service contributions enable a company to succeed?

You are ready, if you have ...

experience with data formats such as XML/XSL and JSON is required.
familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)
basic programming skills in Java
basic database querying skills (e.g. PostgreSQL) is needed.
basic knowledge of monitoring tools (e.g. Kibana)
experience with Jira and/or another ticketing system
experience in a similar position in technical support
analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers
multitasker and an independent learner
Spanish and or Portuguese language proficiency highly desirable
logistics knowledge highly desirable
the willingness to participate in our mission to digitize the logistics world by bringing modern solutions to the users, which significantly improve their daily work

We are ready and waiting with ...

responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
providing 2nd level support for technical inquiries coming from 1st level
administrative tasks, such as; documentation of tests results, preparation of internal and external reports, and preparation of creating tickets for the infrastructure and development teams
communication via various ticketing systems with customers and/or internal colleagues.
challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
a possibility to perform minor enhancements or configuration changes of existing customer’s systems
monitoring of the performance of our platforms and react to relevant incidents
an experienced and diverse international team, which can support your activities and share the excitement of a successful support case

About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range:

75400

100000

Bonus Eligible?

Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

AskPX@px.trimble.com

Required profile