Accounts Director - Remote

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Accounts Director - Remote

About the role:

Accounts Director is responsible for business generation as it relates to prospecting and securing individual corporate accounts on behalf of the hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with WSO effort. Position is also responsible for soliciting and securing business from key travel industry sources. CTISMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success.   This position requires a high degree on independent judgement and discretion on decision making.

This position is based in Shanghai. 

What you will do:

Business Development and Prospecting:

• Solicit, confirm and service travel agent, wholesale, negotiate and transient accounts including negotiating rates and confirming contracts that ensure targeted budget achievement.

• Identify and create target accounts or agencies that will generate business on behalf of hotel but not conflict with WSO efforts.

• Utilize arrival reports, Hotelligence, Opera business intelligence, Book of Lists, Hoover’s Lists, etc, to solicit and secure business on behalf of hotel.

• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for individual business development.

• Follow up on all business inquiries and leads and qualify business to generate room nights and impact RevPar performance. 

• Impact corporate sales production to ensure maximum account penetration.

• Create and execute account plans for top 20 accounts and make recommendations re: pricing, yield management, room night production, sales activities, etc. 

• Achieve monthly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.  

• Create a targeted RFP hit list to communicate to WSOCTISMs in advance of RFP season for multi-user account development.

• Manage annual RFP process for each individual targeted account including account and market intelligence and pricing recommendations to maximize hotel profitability and secure travel program inclusion. 

• Uncover potential P2Pleads on behalf of sister properties and the company. 

What you bring:

• Reading, writing and oral proficiency in the required language.

• Good personal & professional references.

• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Delphi, Internet and Opera. 

• College Degree – 4 years or equivalent experience.

• Luxury hotel Sales preferred (minimum of 3 years) or 3 – 5  or operational  hotel experience Proven sales track record a plus.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

•  Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• An opportunity to build a life-long career with global potential and a real sense of pride in work well done

Schedule & Hours:

• This is a full time position

• Usual administrative shifts but may vary upon operation needs