Underwriting - Customer Service Representative

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Underwriting Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. 

SCOPE:

As a Customer Service Representative, you will coordinate day-to-day service and administrative requirements by effectively assessing customer concerns, networking with the appropriate resources and providing creative solutions to customer needs. A viable candidate must be able to demonstrate the ability to communicate superior problem-solving and issue-resolution skills; understand customers’ requirements and maintain up-to-date familiarity with products/services. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.
 

DUTIES:

• Acts as the first line of phone contact with the Company, answering 75 to 100 calls per day.
• Attends to all questions and inquiries in a courteous and highly professional manner, providing exceptional customer service and developing a rapport with the caller.
• Effectively services the business, including resolving agents' inquiries, complaints, and requests, and acts as liaison with underwriting, billing, etc.
• Responds to inquiries by understanding the inquiry; reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying the caller’s understanding of the information and answers.
• Records inquiries by documenting the inquiry and response in the policy accounts.
• Prepares for inquiries by studying products, services, and customer service processes.
• Enters and maintains policy requests received from agents and customers via telephone, fax, or email.
• Resolves inquiries quickly and effectively with strong customer service skills.
• Reviews, analyzes, and completes endorsement submissions according to established underwriting guidelines.
• Handles cancellations/reinstatements and other miscellaneous policy changes.
• Improves quality service by recommending process changes and identifying new product and service applications

EDUCATION:

• High school diploma plus minimum of one year experience as a Customer Service Representative, in the insurance industry.
• 220 license preferred.

SKILLS & EXPERIENCE:

• Proficient in Word, Excel, Windows-based applications and internet usage.
• Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs.
• Must be able to exercise good judgment and state opinions assertively.
• Must be able to write and speak clearly and concisely and explain the same ideas to people at many different levels, delivering messages in a positive manner.
• Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously.
• Must illustrate analytical skills to identify, gather and organize information.
• Must be able to work independently in a team environment.
• Must be able to perform accurate data entry.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Volunteer Short Term and Long-Term Disability

Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.