Offer summary

Qualifications:

Good general standard of education, Mechanic/Electronic/Electrical degree or training, Experience in field customer service, Excellent communication skills and customer-oriented mindset..

Key responsibilities:

Perform preventative and corrective maintenance on Kardex systems and solutions

Provide remote diagnostics and on-call service to customers

Conduct customer training on various topics including Health & Safety and Maintenance

Generate leads and manage administrative tasks such as reporting and inventory.

Job description

Our search

Responsible for supporting the design, planning, construction, and maintenance of equipment, machinery, buildings, and other facilities.

Your tasks

Preventative & corrective maintenance of Kardex systems & solutions
Complete jobs in a timely manner according to set quality standards
Customer training (Operator, Health & Safety, Maintenance etc.)
Generate leads
Administrative management tasks (reporting, personal spare parts inventory, etc.)
Provide remote diagnostics (via phone or remote connection)
On-call service to customers
PLC troubleshooting & diagnostics
Basic Software troubleshooting
Understand, promote and advise on Kardex Remstar products and services
Adhere to local Health and safety regulations
Positively represent the company with all external & internal stakeholders
Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
Act as a trusted advisor

Your profile

Good general standard of education
Mechanic/ Electronic / Electrical degree / training
CompTIA A+ of similar experience
Experience in field customer service

Familiar with diagnostic methods
Basic computer skills
Technical / mechanical / electronic experience
Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
Experience in industrial communication (Field bus, Ethernet, etc.)
Experience with onsite health and safety

Excellent communication skills
Customer oriented
Confident, strong assertive team player
Good interpersonal skills
Ambitious and looking for growth
Willingness to travel
Service minded

English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
Local language proficiency
Mechanic / Electronic Training
Familiar with diagnostic methods / Methodological skills
Basic computer skills
PLC troubleshooting
Electrical & Electronic troubleshooting
Basic software programming knowledge
Logistics knowledge/ experience is a plus
Ability to work at heights
Willingness to travel
Car license

Required profile