Manager II - Support Operations

Manager II - Support Operations

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

Job Family Definition:

Using in depth knowledge of HPE SFDC user cases and requirements; effectively lead a team of SFDC developers to deliver tested maintainable code releases to help the HPE Services BU deliver effectively.

Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. 

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. 

Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Provides direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Education and Experience Required:

• In depth knowledge of tierless support and supportability requirements
• Knowledge of TSE user cases
• Knowledge of HPE development methodologies and practises
• First level university degree or equivalent experience required. May have advanced university degree.
• Typically, 5 or more years of related work experience, including 0 -2 years of people management experience.

Knowledge and Skills:

• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Strong analytical and problem solving skills.
• Ability to manage human capital across geographies to drive workforce development and achieve desired results.
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Strong multi-tasking and prioritization skills.
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
• Good understanding of the company's policies and processes.

#unitedstates

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Coaching, Commercial Acumen, Complex Project Management, Contract Management, Creativity, Critical Thinking, Customer Experience Strategy, Data Science, Design Thinking, Empathy, Engineering Product Development, Financial Acumen, Follow-Through, Global Sourcing, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Manufacturing Supply Chain, Negotiation {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#operations

Job:

Engineering

Job Level:

Manager_1

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $115,500.00 - $266,000.00

Estimated job application period closure is June 2025. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .