Offer summary

Qualifications:

Experience with FMLA administration is required., Demonstrated excellent customer service skills., Excellent verbal and written communication skills., Strong analytical and organizational skills. .

Key responsabilities:

Oversees the day-to-day FMLA administration for Employers and Partners.

Answer inbound phone calls and email inquiries within Service Level Agreements.

Provide necessary reporting for Employer Groups and resolve escalations as needed.

Develop long-term relationships with clients to enhance satisfaction and retention.

Job description

An Account Manager is responsible for building strong relationships with strategic Employer Groups and Partners. An Account Manager needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns.

Primary Duties & Responsibilities:

Oversees the day-to-day FMLA administration for Employers and Partners
Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements
Utilize CRM tool to document and review all client activity
Assist clients with billing questions, payments, and invoices
Resolve Employer and Partner Escalations. Partnering with internal teams
as needed
Provide necessary Reporting for Employer Groups
Proactively identifies potential issues and provides resolution when
needed
Complete annual renewal process for assigned employer groups
Act as liaison between client and IT technical and operational teams
Communicate with internal teams about changes in Employer Group plans to
ensure group loyalty
Develop long term relationships with assigned clients to assist in
increasing client satisfaction and ultimately increase client retention
Work with appropriate stakeholders on assigned clients to understand
their business needs

Qualifications & Requirements:

Experience with FMLA administration is required
Experience with COBRA or Pre-Tax administration is a plus
Demonstrated excellent customer service skills
Excellent verbal and written communication skills
Positive, professional attitude and phone etiquette
Attention to detail and ability to act as liaison between other teams in order to
produce final resolution
Excellent analytical and organizational skills

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, the firm serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and 5,000 employees across the US and Canada.

Industry recognition includes being named a Best Places to Work in Insurance for five consecutive years (2018-2022) and to the Inc. 5000 list as one of America’s Fastest Growing Private Companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

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