Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Technical Support Specialist

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Argentina

Offer summary

Qualifications:

Extensive experience with Shopify apps, themes, and customizations., Strong proficiency in web development, including HTML, CSS, and JavaScript., Experience with React is a plus., Excellent written English communication skills for chat and email support..

Key responsabilities:

  • Provide technical support via live chat and email for client issues related to Shopify and app integrations.
  • Assist with theme customizations and minor development tasks to enhance client experiences.
  • Troubleshoot and resolve technical issues, documenting solutions to improve the knowledge base.
  • Manage 30-50 support tickets per week, balancing technical troubleshooting and customer communication.

Proppel logo
Proppel Human Resources, Staffing & Recruiting TPE https://www.weareproppel.com/
2 - 10 Employees
See all jobs

Job description

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What We're Looking For
Our client, a SaaS company that helps DTC brands optimize their websites with advanced pop-ups, is seeking a Technical Support Specialist to assist clients with technical inquiries and customizations. This role is essential for ensuring a seamless user experience, resolving support tickets efficiently, and helping clients maximize the platform's capabilities.

Responsibilities

  • Provide technical support via live chat and email, addressing client issues related to Shopify and app integrations.
  • Assist with theme customizations and minor development tasks to enhance client experiences.
  • Troubleshoot and resolve technical issues, documenting solutions to improve the knowledge base.
  • Collaborate with the development team to escalate complex issues and provide feedback for product improvements.
  • Manage 30-50 support tickets per week, balancing technical troubleshooting and customer communication.

Requirements

  • Extensive experience with Shopify apps, themes, and customizations.
  • Strong proficiency in web development, including HTML, CSS, and JavaScript.
  • Experience with React is a plus.
  • Ability to clearly explain technical concepts to non-technical users.
  • Excellent written English communication skills for chat and email support.

Benefits

  • USD Salary
  • 100% Remote Work
  • 10 days of Paid Time Off + US Holidays

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

By applying to any of our roles, you agree to subscribe to our Candidate Newsletter in order to receive notifications of new openings that may be a match with you, as well as additional educational content to help you get your next job.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
Are you interested?

Technical Support Specialist Related jobs

See more Technical Support Specialist jobs