Offer summary

Qualifications:

1 year of customer service or support experience required., Bilingual in English and Spanish is essential., Technical savvy with the ability to use multiple systems and dual monitors., Strong verbal communication skills and active listening are necessary..

Key responsabilities:

Manage a high volume of inbound calls efficiently.

Follow a scripted workflow to assist callers with their requests.

Identify customer needs and provide appropriate solutions.

Maintain professionalism and punctuality during all interactions.

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
Previous 1 year customer service or customer support experience required
Previous 1 year call center or office background experience required
Bilingual/Fluent in English and Spanish
Technical savvy able to toggle between multiple browsers & systems using dual monitors
Previous remote work from home experience preferred
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and enthusiastic verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner
Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 8:00am-10:30 pm (EST) ; Work Days - Mon-Fri
Paid Training - typically 1 week from 9:00am-6:00pm (EST)
Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Required profile