Offer summary

Qualifications:

BA or BS degree with 4 years of relevant experience or 7+ years of elevator or material lift experience., Strong champion of safety, ethics, and quality with supervisory experience in elevator mechanics., Ability to analyze data and develop action plans for quality and efficiency improvements., Strong customer focus and problem resolution skills, with experience in training individuals and groups..

Key responsabilities:

Work with Amazon accounts and local branches to identify and resolve productivity and quality issues.

Recommend and implement changes in maintenance service documentation and monitor field performance for compliance.

Assist and oversee escalations from Amazon Account customers, prioritizing and resolving issues appropriately.

Conduct field education training to meet contract requirements for each Amazon Account.

Job description

Date Posted:

2025-01-28

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Otis is the world leader in reliable, efficient, and technologically advanced elevators, escalators, and people-moving sys-terns. Our revolutionary Gen2® elevators, energy saving ReGen" drives and NCE "green escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you

Otis is seeking a Sr. Manager, Service Engineer to support our Amazon Account, as well as indirect support of the NAA Service Technicians and Supervisors, with the objective of continually improving Amazon Accounts quality and productivity.

Responsibilities include:

Work with the Amazon accounts organization and local branch offices to identify and resolve issues that drive productivity and quality within Amazon Account
Recommend, implement and update changes in maintenance service documentation, methods, process de sign and delivery, monitor field performance for contract compliance and address deficiencies within region and branches
Assist and oversee escalations from Amazon Account customers by prioritizing, resolving and responding appropriately to these escalations.
Conduct field education training ensuring that we meet contract requirements for each Amazon Account.

Education / Certifications

BA or BS degree and 4 years of relevant experience or 7 plus years of elevator or material lift experience.

Experience / Qualifications

The selected candidate should have the following:

Strong champion of Otis Absolutes of Safety, Ethics and Quality Elevator mechanic supervisory experience. Otis field supervisory experience strongly preferred.
Ability to analyze and use data to recommend and develop action plans to drive quality and efficiency improvements
Strong customer focus and problem resolution skills
A working knowledge of Otis IT systems, apps, and field business processes.
Ability to provide training to individuals as well as groups of up to 30 people.

Travel Requirements: The job will require periodic (~30%) travel.

A successful candidate for this position will be energetic, team oriented, and willing and able to take innovative approaches to meet our objectives

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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