Offer summary

Qualifications:

At least 1 year of experience in a PreSales Solutions Engineer or related role in the SaaS and enterprise B2B software industry., Strong technical skills and ability to work in high-pressure situations., Excellent communication and presentation skills for diverse audiences., Critical thinking skills and a growth mindset for analyzing complex problems..

Key responsabilities:

Identify and demonstrate Smartsheet solutions to address customer challenges.

Lead technical sales engagements and collaborate with sales teams to design solutions.

Conduct discovery sessions to understand business processes and inform sales strategies.

Partner with various teams to enhance customer experience and drive revenue growth.

Job description

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for a Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a member of the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations team supporting the Commercial Growth team and is based within commuting distance of the Smartsheet offices in Costa Rica.

You Will:

Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
Grow and maintain knowledge for all Smartsheet products, services, and competitors
Participate in cross-functional and department-wide projects that support strategic initiatives
Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
Periodically travel to customer sites as a technical subject matter expert

You Have:

At least 1 year of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, PreSales or related field in the SaaS and enterprise B2B software industry
Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
Strong technical skills and comfort working in ambiguous and high-pressure situations
Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
Relentless curiosity and a commitment to excellence
Previous background or experience may include: software implementation, escalated customer support, consulting, product management, technical marketing, IT analyst, or technical training '

Current Perks & Benefits:

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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