Offer summary

Qualifications:

5+ years of experience in troubleshooting and resolving technical problems, B.S. or M.S in Computer Science or a related technical field or equivalent practical experience, Expert-level knowledge of SQL performance tuning and relational database operations, Strong hands-on experience with Linux, Java, and cloud service provider technologies..

Key responsabilities:

Provide support for technical inquiries and manage support cases

Document all activities in accordance with security standards

Research and troubleshoot complex technical issues

Serve as a subject-matter expert on Dremio solutions and participate in on-call support.

Job description

Be Part of Building the Future

Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.

About the role

As a Technical Support Engineer, you are a customer-focused team player who is passionate about solving highly technical problems and predisposed to delivering an exceptional customer experience. Drawing on your deep technical expertise, as well as exceptional communication skills, you will quickly engage with customers and provide expert help in addressing their reported problems. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies, including those that are complementary to the Dremio and data/analytics ecosystem.

What you’ll be doing

Provide thoughtful direction and support for technical inquiries
Manage the day-to-day aspects of support cases, incidents, and escalations
Ensure issues have the appropriate focus and are resolved as expediently as possible
Document and record all activity in accordance with both internal and external security standards
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Serve as a subject-matter expert on Dremio solutions and the data/analytics ecosystem
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Contribute frequently answered questions to the Dremio knowledge base

What we’re looking for

5+ years of experience troubleshooting and resolving urgent, high-visibility technical problems
Lifetime learner, self-motivated with the ability to multi-task during high-pressure situations
B.S. or M.S in Computer Science or a related technical field or equivalent practical experience
5+ years of relational database operations, backup/restore, provisioning, database HA concepts
Troubleshooting complex SQL statements via query plans
Extensive experience with SQL Performance tuning
Relational Database Internals experience.

Strong hands-on experience working with or supporting the following:

Expert-level Linux command line experience
Expert-level Java and JVM troubleshooting, e.g., collection and evaluation of application log files, jstack output, heap dumps, gc logs. Reviewing JFR recordings.
Troubleshooting JVM performance issues
In-depth knowledge of Cloud Service Provider technologies (AWS, Azure, GCP)

Knowledge of the following:

Authentication and security configuration such as LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC
Docker, Docker Build, Docker Hub, and cloud provider container repositories
Kubernetes configuration and troubleshooting, including Helm charts, storage options, networking, logging, and basic kubectl CLI
Database connectivity - ODBC/JDBC and BI Tools (Power BI, Tableau, SuperSet).

Bonus points if you have

Cloudera/Hortonworks Hadoop operations and troubleshooting experience, including working with Zookeeper, HDFS, Hive, YARN, and related components like Cloudera Manager/Ambari, Ranger/Sentry, etc.
Distributed Systems - vertical and horizontal scalability, reliability, and availability.
Experience with high-availability concepts and configurations; load balancers, nginx, HaProxy, etc.
Experience programming in Java
Shell Scripting
Python scripting
NoSQL database experience (e.g. MongoDB, Cassandra, etc.)
REST API programming

#LI-remote #LI-EH1

What we value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #GnarlyLife.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.

Important Security Notice for Candidates

At Dremio, we uphold trust and transparency as paramount values in all our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will be from an @dremio.com domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to Dremio's official statement here.

Dremio is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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