Offer summary

Qualifications:

Mechanical or Technical Trade School education required., Minimum 5 years as a Certified Technician or equivalent experience., Strong problem-solving skills and knowledge of Programmable Logic Controllers (PLC)., Proficient in MS Office and industry-standard diagnostic software..

Key responsabilities:

Provide on-site technical and mechanical support for customers and internal teams.

Assemble and maintain company reports and communicate effectively with stakeholders.

Investigate and report product issues, recommending solutions as needed.

Resolve customer complaints in a timely manner to ensure satisfaction.

Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

Perform duties of an on-site Mobile Technician with primary duties to Troubleshoot and Repair equipment, complete Retrofits and Campaigns and keep up with all required computer reports and logistics of the job. Goal is customer satisfaction while maintaining a mutually beneficial company objective. Position requires travel to various locations to perform work. Position will work under the guidance of the Regional Product Support Manager within the assigned territory.

WHAT YOU WILL DO:

On-Site Technical and Mechanic support at any location for Customer and MCI/NF support.

Assemble, organize, and maintain all company reports as required.
Communicate openly and professionally with internal, external customers, management, and co- workers.
Investigate, identify, and report product issues, including with supplier components.
Recommend course of action to solve problems with respective departments.
Assists with controlled testing of components and installations as asked by Management, TSS or Engineering groups.
Stay up to date with training on pertinent systems in our vehicle to perform top level OEM support of any coach or vendor components.
Identify and provide suggestions on how to improve the information in technical bulletins, Maintenance, and any other Tech publications.
Resolve customer problems or complaints effectively and in a timely manner for mutual customer and our company’s benefit.
Work special assignments as required.
Other duties as assigned.
Depending on region, could be up to 50%, Passport required.

WHAT YOU NEED TO BE SUCCESSFUL:

Mechanical or Technical Trade School
Minimum 5 years as a Certified Technician or equivalent trade.
High Problem-Solving Skills
Knowledgeable on Programmable Logic Controllers (PLC)
MS Office (Excel, Word, Outlook)
Industry standard diagnostic software such as Cummins Insite, DDDL,
Allison DOC, Wabco Toolbox,)
HV experience highly desired.
Must be certified as per state and provincial requirements.
Laptop Computer with interfaces.
Standard Hand Tools
HV PPE
Organizational Skills
Walking, standing, sitting.
Lifting and bending.
Highly Technical in nature
Customer Service
Motivated Self Starter
HV diagnostic equipment

WHY JOIN OUR TEAM:

Competitive Wages.
A continuous learning environment.
Ability to advance your career with a growing company.
NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth time since the competition was established in 2007.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

Required profile