Lead Software Engineer [Back-End] (Remote - NZ)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

One of our core products, Ticketure, is a fast-growing Museum, Art Gallery and Attraction ticketing platform. In 2024 we issued more than 45M tickets for our clients and processed over $700M in ticket sales.

Our clients include institutions you have heard of such as the Guggenheim in New York, The Rock & Roll Hall of Fame and the Hoover Dam!  We are a cloud hosted multi-tenant platform with ticket buying and staff facing websites and an iOS POS. The Ticketure dev team, loosely based in Wellington, New Zealand, operates in an Agile, iterative learning environment, where teams have the flexibility to shape their own processes and drive innovation.

Ticketure is a product of TixTrack Inc, a US based ticketing and analytics company formed about 16 years ago. In addition to Ticketure, TixTrack has a ticketing platform, Nliven, designed for events requiring reserved seating and a SaaS revenue management product. TixTrack sold ~$2B worth of tickets on behalf of our customers in 2024. Nliven currently sells 5 of the top 8 shows on Broadway.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. With a presence across the US, UK, and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

The Challenge

The Ticketure team is small but mighty.  We have built an excellent product and are experiencing rapid growth; on-boarding and supporting more clients than ever before. Our stack is hosted in AWS; we use Vue.js for our web apps and Golang for our API. Data is mostly stored in MySQL and ElasticSearch.

At the core of our product is our API. Our consumer and staff user experiences use every inch of this, but it is also a standalone product that our clients use directly for building integrations and custom buying flows. Our dataset always gets larger, and our average/peak load only ever goes up. Meeting this demand requires excellent back-end dev skills - and that is where we need you!

We want to do more for more customers. We want to do it better, faster, and at a higher scale with fewer mistakes. And crucially, we want to do it without losing our reputation for doing things in clever, thoughtful, and innovative ways.

About The Role

The Lead Software Engineer is a key technical leader responsible for designing, developing, and optimizing strong back-end systems within our Ticketure product. This role will work closely with other Engineering, Product and Design team members to understand requirements and deliver high-quality solutions, while fostering best practices across the engineering team. This position reports directly to the SVP, Engineering (Ticketure).

This position is for full-time permanent employment in New Zealand and is fully remote. Candidates must be based in New Zealand, with a preference for those located in Wellington. Candidates must also be legally eligible to work in New Zealand.

About You

You will:

• Be an expert in something useful to us. This means you are likely to bring knowledge to the team that we don’t already have.

• Have significant relevant software development experience. It is API and data-layer prowess we care most about for this role. There doesn’t need to be an exact technology match, but you will be very good at what you do.

• Know how to write and maintain reusable and mistake free back-end code with sufficient automated tests. We like to deliver often, and developers are responsible for production quality.

• Be able to reason about, debate, test and solve problems whose solutions must be both highly performant and highly concurrent.

• Be able to work independently and collaboratively; self-driven and self-organizing

• Be keen to understand business goals and business value and actively modify your own approach in recognition of these

• Be interested in and able to understand complex business rules; product constraints and customer needs so that you can ensure your work satisfies them.

• Be willing to work within an existing established codebase. (But this does not mean you shouldn’t sponsor ambitious improvements.)

• Care deeply about the excellence of your own work and approach

Ideally you will:

• Have specific experience with our tool set: AWS, Golang, MySQL, ElasticSearch

• Have worked on a high load consumer facing product

• Have been part of a team that has scaled a data-layer to 100x

What You'll Do

• Own and solve problems from start to finish, ensuring you clearly understand requirements, implement solutions that match them and deliver these solutions to production at production quality.

• Work collaboratively with the wider Ticketure team to achieve shared goals. And as a senior member of the team, take overall responsibility for technical tasks that include the work of others.

• Ensure that all work meets the teams’ technical norms and quality standards.

• Work closely with client facing team members to ensure that feature delivery is smooth, client expectations are met and that issues found are efficiently triaged and resolved. At times this may involve meeting with clients to plan projects or resolve issues.

• Assist the business in meeting its contractual SLAs by being contactable and willing to work at short notice and outside normal hours on issues/outages that prevent clients from selling tickets.

• Work effectively within the constraints of our existing codebase to enable us to continue to run a successful business while we deliver on our roadmap. Make effective tradeoffs that balance our goals.

What You'll Bring

Minimum Requirements

• Eight or more years of back-end development experience, with a focus on designing and building scalable and high-performance, high-quality systems.
• Extensive knowledge of Go, our back-end programming language of choice.
• Extensive experience working with database technologies, MySQL and ElasticSearch.
• A working knowledge of cloud hosting (preferably AWS).
• Basic understanding of front-end tech such as Javascript and Vue.js.

Essential Skills

• Strong problem-solving and analytical skills, with a keen attention to detail.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong time management and multitasking skills, balancing multiple projects and priorities.

Tools You’ll Use

• Slack
• Google Suite

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, religious or ethical belief, political opinion, employment status, or family status.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, and respected. We embrace the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Annual bonus based on performance and company success
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Annual Leave Accrual Ramp
• Flexible scheduling
• Remote work environment