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Senior Director of Solution Engineering

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Minimum of 10 years in Solution Engineering or related fields, with at least 5 years in a leadership role within a SaaS environment., Proven ability to engage directly with customers as a solution consultant, delivering technical presentations and strategic guidance., Strong track record of building and leading high-performing teams, driving cross-functional collaboration., Experience in a multi-product SaaS environment, with a background in technical architecture and cloud-based solutions preferred..

Key responsabilities:

  • Lead hands-on customer engagement as a trusted solution consultant, guiding clients through pre-sales and post-sales processes.
  • Develop and execute the solution engineering strategy to support Aiwyn’s evolution into a multi-product platform.
  • Collaborate with Sales and Product teams to craft customized solutions and influence product roadmaps based on customer feedback.
  • Build and mentor a high-performing Solution Engineering team, promoting cross-functional collaboration and innovation.

Aiwyn logo
Aiwyn Startup http://www.aiwyn.ai/
11 - 50 Employees
See all jobs

Job description

Who is Aiwyn and what do we do?

Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products.

As we scale and diversify our product offerings, we are seeking a dynamic and hands-on Senior Director of Solution Engineering to shape and lead our solutions strategy while actively engaging with customers as a trusted solution consultant.

To learn more, visit our website

This role:

The Senior Director of Solution Engineering is a strategic yet hands-on leadership role, crucial to Aiwyn's transition into a multi-product platform. This role serves as the critical connective tissue between Product Managers, Sales, and Post-Sales functions (Onboarding/Implementation, Customer Success, etc.), ensuring seamless collaboration and alignment across teams.

This is not just a strategic leadership position—you will also roll up your sleeves and actively engage with customers as a trusted solution consultant, guiding them through pre-sales, onboarding, and post-sales processes. Your ability to balance strategic vision with hands-on execution will be pivotal in driving customer success and influencing product innovation.

What You'll Impact:
  • Hands-On Customer Engagement and Solution Consulting:
  • Actively engage with customers as a senior solution consultant, understanding their unique business challenges and mapping Aiwyn’s multi-product platform to their needs.
  • Lead complex pre-sales engagements, including tailored product demonstrations, solution design workshops, and technical deep-dives, to effectively communicate the value of Aiwyn’s solutions.
  • Collaborate with Sales to craft customized solutions and proposals, ensuring technical feasibility and alignment with customer goals.
  • Serve as a trusted advisor to strategic accounts, guiding them through implementation best practices and influencing their product adoption journey.
  • Provide direct customer feedback to Product and Engineering teams to inform roadmap decisions and feature enhancements.

    • Strategic Leadership and Vision
  • Develop and execute the solution engineering strategy to support Aiwyn’s evolution into a multi-product platform, driving customer engagement and growth.
  • Establish a unified solutions framework that bridges Product, Sales, and Post-Sales functions, ensuring cohesive customer experiences.
  • Drive a customer-centric culture by advocating for client needs and influencing product roadmaps and feature development.

    • Pre-Sales Enablement and Alignment
  • Design and implement pre-sales strategies that effectively communicate the value of Aiwyn's multi-product platform, driving customer acquisition and retention.
  • Collaborate closely with Sales leadership to align solutions engineering activities with sales objectives, optimizing pipeline conversion rates.

    • Product Collaboration and Innovation
  • Partner with Product Managers/GMs to translate customer insights into actionable product enhancements, influencing product strategy and development.
  • Champion a culture of innovation by identifying opportunities for new solutions and driving cross-functional initiatives for platform growth.

    • Post-Sales Success and Customer Value Realization
  • Collaborate with Onboarding, Implementation, and Customer Success teams to ensure seamless customer transitions from sales to post-sales stages.
  • Monitor and analyze customer satisfaction metrics, proactively addressing challenges to ensure customer success and retention.

    • Team Leadership and Development
  • Build, mentor, and lead a high-performing Solution Engineering team, fostering a culture of innovation, collaboration, and continuous learning.
  • Promote cross-functional collaboration, ensuring that Solution Engineers, Sales, and Customer Success teams work in harmony to achieve business goals.

    • What You'll Bring From Past Experience:
  • Experience: Minimum of 10 years in Solution Engineering, Pre-Sales, or related fields, with at least 5 years in a leadership capacity within a SaaS environment.
  • Hands-On Approach: Proven ability to engage directly with customers as a solution consultant, delivering technical presentations, workshops, and strategic guidance.
  • Leadership Excellence: Strong track record of building and leading high-performing teams, driving cross-functional collaboration, and inspiring innovation.
  • Experience working in a multi-product SaaS environment, preferably in B2B SaaS.
  • Background in technical architecture, integrations, and cloud-based SaaS solutions is a plus.

    • Benefits and Perks:
  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

    • Other benefits include:
  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching

    • Our Values:
  • Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
  • Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
  • Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
  • Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

    • Learn more about Aiwyn:
  • About us
  • Why Aiwyn
  • YouTube page
    • Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Mentorship
    • Collaboration
    • Innovation
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