Offer summary

Qualifications:

High School Diploma or equivalent experience; Bachelor's degree preferred., 1-2 years of related experience preferred., Strong communication, organizational, and interpersonal skills., Proficient in Microsoft Office, especially Excel, Word, and Outlook..

Key responsabilities:

Respond to inquiries regarding HR policies and leaves of absence via phone and email.

Document call details and processing in the case management system.

Administer leave of absences accurately and timely, using dashboard reports.

Perform special projects and cross-train to support business needs.

Job description

HR Service Center Representative
Framingham, MA 01701
6+ Months

100% Remote role. Please indicate location at top of resume and confirm the candidate can support EST hours

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

Duties & Responsibilities:

Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
Document summary details of calls and processing in case management system (Service Now).
Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
Cross-trains to support business needs.
Performs special projects as assigned.

Minimum Requirements:

High School Diploma or equivalent experience
Bachelors preferred
1-2 years of related experience preferred
Ability to multi-task and work in a fast-paced environment
Strong communication, organizational and interpersonal skills
Exceptional customer service and follow-through skills
Ability to maintain confidentiality and apply privacy requirements.
Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
Knowledge of HR policies, procedures, and systems
Experience working on a team, and remaining flexible
Knowledge retention and recall
Self-sufficient utilization of resources
Ability to work under pressure

• 100% Remote role. Please indicate location at top of resume and confirm the candidate can support EST hours.
• Convertible talent only
• Majority of the day is spent on the phone, from 10am to 5pm EST. Typically 30-40 calls a day.
• Normal business hours from 9-5pm, based on a 36.25hr work week.
• Strong customer service skills
• Ability to multitask
• Strong attention to details.

#TB_EN

Required profile