Customer Support Representative

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.  Our Initiatives include:

• Workplace Safety
• Roadway Security
• Impairment

We are currently looking for a Customer Support Representative to join us in our mission to save lives and prevent injuries.

Position Highlights:

As part of the customer service department, the customer support rep will handle customer requests into the CRM system. Responsible for detailed and accurate input to provide superior customer service. Resolves problems and discrepancies, which will include phone, e-mail, and fax correspondence with the customer. Works with other departments on routine issues. Takes personal and complete responsibility for each function to ensure customer requirements are met.

What You’ll Do:

Customer Service 75%

• Manage customer issues, inquiries, and orders through phone, e-mail, or fax.
• Ability to correspond with customers in a formal and professional manner.
• Build and manage relationships with existing customers.
• Escalate inquiries and requests as necessary to the appropriate person or department following guidelines.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Perform research to answer customer Inquiries and requests.

Data Entry 20%

• Process customer orders accurately and in a timely manner.
• Contact customers for clarification of orders when required.
• Follows up with customers promptly.
• May coordinate resolution of customer issues with other team members.
• Maintains general knowledge of programs to fully support customer needs.
• Learns and retains new product information on the major Council products.
• Keep customer accounts current by updating the database during calls.

Other Job Duties 5%

• Responsible for safety as outlined in the safety Manual.
• Follows safety policies and practices.
• Performs other duties as assigned.

We’re Looking for Someone with: 

• Education: High School Graduate, some college preferred. 
• 1-3 years prior customer service experience in a business system environment preferred.
• Good attention to detail and accuracy.
• Ability to work independently in a fast-paced environment.
• Problem analysis and resolution abilities.
• Strong written communication. 
• This is a remote position
• Salary: $18/hr

Reasons You’ll Love it here: 

NSC cares about the safety, health, and overall well-being of our employees.  We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.  We off the following:

• At least 20 PTO days accrued 1^st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b)  with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

NSC is an equal-opportunity employer.